RYU DERMAWAN
Honolulu,HI
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
12
12
years of professional experience
Work History
Sales Specialist / Personal Stylist
Neiman Marcus Ala Moana Honolulu, Hawaii
Honolulu, HI
03.2014 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Consultant
Balenciaga
Honolulu, HI
04.2013 - 02.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Sales Associate
Marc Jacobs, DFS Galleria
Honolulu, HI
08.2012 - 03.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelor of Science - Business Management
Western Oregon University
Monmouth, OR03.1998
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Team Collaboration
- Relationship selling
- Account Management
- Closing Techniques
- Influencing skills
- Sales strategy development
- Consultative Selling
- Fluent in [Language]
Accomplishments
Million Dollar Seller 10 years in a row.
Number 1 Men's Department Associate 10 years in a row.
Languages
Japanese
Professional Working
Indonesian
Full Professional
Chinese (Mandarin)
Limited Working
Timeline
Sales Specialist / Personal Stylist
Neiman Marcus Ala Moana Honolulu, Hawaii
03.2014 - Current
Sales Consultant
Balenciaga
04.2013 - 02.2014
Sales Associate
Marc Jacobs, DFS Galleria
08.2012 - 03.2013
Bachelor of Science - Business Management
Western Oregon University