Summary
Overview
Work History
Education
Skills
Websites
Occupational Licenses Certificates Training Honors Activities
sports, Music, Writing, Meditating
Languages
Timeline
Generic

Chidera Okonkwo

Summary

Well-qualified customer and product representative, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.



Overview

6
6
years of professional experience

Work History

Product Ambassador

Houston Water Solutions
05.2023 - 11.2023
  • Acted as liaison between Pentair (Houston water solution) and corporate clients to facilitate and maintain healthy business relationships
  • Managed database of clients and potential leads in a customer relationship manager program
  • Deliver excellent customer service to potential or current partners
  • Drive a vehicle to and from destinations both inside and outside of town
  • Demonstrate products to potential or current clients
  • Sell products
  • Explain product features, benefits and possible promotions Collect payments for products
  • Key Achievement: Maintained positive and happy client relationships with over 40 corporate partners.

Warehouse Associate

Amazon Inc
07.2019 - 05.2023
  • Examine incoming and outgoing shipments, while inspecting products for defects and damage, to facilitate customer experience
  • Made it easier and more efficient for problem solvers when dealing with damaged packages and repackaging items
  • Improved customer feedback and satisfaction with delivered packages condition
  • Receive, unload and place incoming inventory items appropriately to reach same-day goals
  • Responsible for incoming inventory for second-largest same day sort, and largest delivery station
  • Played a part in dispatching the highest package volume dispatched by any delivery station in the world
  • Dispatched 140K volume
  • Contribute ideas on ways to improve warehousing procedures, by pitching a plan on how to hand out routes effectively and efficiently to drivers
  • Work with a team to complete same day goals, by ensuring all packages are stowed correctly and audited and are ready to be delivered to the appropriate customer
  • Utilized in house software applications and Microsoft Excel to track package statuses and driver behavior
  • Engineer quick and efficient procedure for checking out drivers
  • As a shift Ambassador I assist Management crew with training new hires on standard work, and running the shift to increase the company's productivity, and customer satisfaction
  • Took ownership of new return to station process to improve social distancing compliance
  • Site moved from #8 to #2 spot in Texas for social distancing.

Cashier and Waiter/Waitress

Chick-fil-a Inc
12.2017 - 08.2019
  • Managed and handled up to $6000 in cash and credit card payments daily
  • Help buyers' complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Mentored new team members on registers, meeting clientele needs, maximizing group performance and maintaining high satisfaction with customers, to ensure quality service
  • Helped consumers locate their desired choice and promoted other options by using strong interpersonal and upselling skills leading to increased sales
  • Worked closely with managers to solve and handle customer complaints and learn from their complaints to avoid same complaints in the future
  • Collected and disposed of waste after rush hour to keep the store clean and free of unpleasant odors.

Education

Bachelor's Degree - Management Applied Leadership

C. T. Bauer College of Business, University of Houston
Houston, TX

Associate degree - Business Administration

Houston Community College
Houston, TX

Skills

  • Proficient in Excel, PowerPoint, Microsoft Word etc
  • Sales Strategy Development
  • Cross-Functional Collaboration
  • Emotional Intelligence
  • Effective Networking
  • Customer Relationship Management
  • Supplier Relationship Management
  • Sustainable Procurement
  • Logistics Coordination
  • Customer Retention
  • Financial Management
  • Consultative Sales

Occupational Licenses Certificates Training Honors Activities

  • Volunteering
  • Basketball
  • Writing
  • Football (soccer)
  • Art
  • Any outdoor experience
  • Nature observant

sports, Music, Writing, Meditating

I played organized sports( basketball and soccer) loved every single moment.

Writing helps me process my thoughts, my plans for the day, and how to accomplish my goals.

Meditations Helps my mind relax and only focus on things I can control.

Languages

English
Native or Bilingual

Timeline

Product Ambassador

Houston Water Solutions
05.2023 - 11.2023

Warehouse Associate

Amazon Inc
07.2019 - 05.2023

Cashier and Waiter/Waitress

Chick-fil-a Inc
12.2017 - 08.2019

Bachelor's Degree - Management Applied Leadership

C. T. Bauer College of Business, University of Houston

Associate degree - Business Administration

Houston Community College

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Chidera Okonkwo