Hi, I’m
JOSE ALEJANDRO RIVERA
General Manager
Lubbock,TX
Summary
Exceptional interpersonal and communication skills, fostering positive relationships with customers and associates through humility, trust, and genuine care.
Overview
22
years of professional experience
Work History
UNITED SUPERMARKETS
Service Manager
10.2003 - 03.2013
Job overview
- Demonstrated leadership by mentoring and training employees, fostering a positive team environment, and improving staff performance.
- Managed daily store operations to ensure seamless service delivery and optimized customer experiences.
- Trained and mentored employees, cultivating a positive team environment, and promoting professional growth.
- Oversaw critical store functions, including payroll processing and staff scheduling, to ensure operational efficiency and compliance.
- Interviewed and hired new staff, building a high-performing team dedicated to delivering exceptional service.
TITLE MAX
Store Manager
04.2013 - 12.2013
Job overview
- Provided exceptional customer service by building rapport, creating a welcoming environment that encouraged repeat business and positive referrals.
- Managed daily operational tasks, including opening and closing procedures, to ensure a smooth and efficient workflow.
- Streamlined the loan process from initiation to finalization, improving efficiency and customer satisfaction through reduced processing times.
- Conducted vehicle appraisals to determine maximum loan amounts, demonstrating analytical skills and attention to detail.
- Ensured the security of store deposits during bank runs, demonstrating trustworthiness and reliability.
- Drove business growth by identifying and implementing initiatives to attract and retain customers, resulting in increased revenue.
WALMART
Assistant Manager
12.2013 - 07.2015
Job overview
- Managed overnight operations, ensuring backroom integrity and optimizing in-stock levels to enhance store appearance and customer satisfaction.
- Conducted comprehensive training for new hires, focusing on operational efficiency and customer service, resulting in a more productive team.
- Oversaw front-end operations, controlling productivity and implementing strategies to streamline processes and reduce customer wait times.
- Addressed and resolved customer complaints and requests, maintaining a positive shopping environment and fostering customer loyalty.
- Improved operational efficiency by validating overstock freight and optimizing stock placement.
- Interviewed and hired new employees, selecting candidates who demonstrated customer service skills and a commitment to operational excellence.
- Utilized data-driven insights to identify areas for improvement in front-end operations, enhancing productivity and customer throughput.
- Proactively maintained store appearance by ensuring cleanliness, organization, and appealing displays, enhancing the shopping experience.
- Implemented strategies to improve in-stock levels, reducing out-of-stock situations and ensuring product availability.
AARON'S FURNITURE
Management Trainee/ Sales Associate
09.2015 - 03.2017
Job overview
- Consistently exceeded expectations by achieving assigned sales goals, demonstrating a drive to surpass targets.
- Excelled in customer engagement through proactive marketing and cold calls, nurturing relationships and expanding the customer base.
- Mastered inventory management by efficiently unloading furniture trucks and organizing the sales floor.
- Managed accounts receivable by making collection calls and securing payments, improving cash flow and reducing delinquency rates.
- Collaborated effectively with delivery drivers in furniture deliveries and setup, providing exceptional service and ensuring customer satisfaction.
- Developed interpersonal skills by working directly with customers, enhancing their shopping experience and building loyalty.
- Demonstrated adaptability and a strong work ethic by handling diverse tasks.
- Enhanced communication skills through consistent interaction with customers and team members.
- Improved problem-solving abilities by addressing and resolving customer account issues, resulting in increased customer retention.
STRIPES CONVENIENCE STORE
General Manager
05.2017 - 10.2019
Job overview
- Oversaw all facets of store management, including recruitment and onboarding, ensuring streamlined operations and optimal staffing.
- Implemented inventory control measures that reduced discrepancies and improved stock accuracy.
- Developed and executed strategies to mitigate theft and loss, enhancing security protocols.
- Managed labor costs through strategic scheduling and efficient allocation of resources.
- Maintained store appearance, creating an inviting atmosphere that enhanced customer satisfaction.
- Cultivated a positive and inclusive store culture by fostering teamwork and recognizing employee achievements.
- Served as a role model for the team, demonstrating work ethic, integrity, and professionalism.
- Addressed customer complaints and concerns promptly and effectively, resolving issues to their satisfaction.
- Coordinated employee schedules to ensure adequate coverage during peak hours and minimize downtime.
- Conducted training sessions and performance evaluations to enhance employee skills and knowledge.
CVS PHARMACY
Store Manager
10.2019 - 08.2022
Job overview
- Oversaw store operations, including inventory management, staff scheduling, and customer service.
- Implemented strategies to control theft and shrink, resulting in a measurable reduction of losses and improved profitability.
- Demonstrated proficiency in labor management, optimizing staffing levels to meet business demands while adhering to budgetary constraints.
- Successfully managed a team of twenty or more employees, providing leadership, training, and mentorship to foster a positive and productive work environment.
- Maintained both the internal and external appearance of the store to uphold brand standards and create an inviting shopping experience for customers.
- Addressed and resolved daily customer issues with professionalism and empathy, ensuring customer satisfaction and loyalty.
- Conducted interviews and made hiring decisions to build a high-performing team that aligned with organizational values and goals.
- Set and achieved daily goals, focusing on key performance indicators such as customer acquisition and revenue generation, driving overall business success.
- Controlled inventory levels through strategic planning and execution, minimizing waste and maximizing product availability to meet customer demand.
- Led by example in all aspects of store operations, setting a high standard for employee performance and contributing to a positive and collaborative team dynamic.
ROAD RANGER
General Manager
08.2022 - 10.2023
Job overview
- Oversaw comprehensive operational management, ensuring seamless day-to-day activities and maximizing efficiency.
- Managed labor costs effectively, implementing strategies that optimized staffing levels while maintaining productivity and service quality.
- Maintained meticulous standards for store appearance, both internally and externally, ensuring a positive customer experience and upholding brand standards.
- Resolved customer issues promptly and effectively, demonstrating strong problem-solving skills and a commitment to customer satisfaction.
- Provided strong leadership and mentorship, setting a positive example for a team of twenty or more employees and fostering a collaborative work environment.
- Directed and coordinated diverse teams, ensuring alignment with organizational goals and fostering a culture of accountability and high performance.
- Implemented strategic initiatives to improve operational efficiency, resulting in significant cost savings and enhanced profitability.
- Cultivated a customer-centric environment, empowering employees to deliver exceptional service and build lasting customer relationships.
- Managed inventory levels effectively, minimizing waste and maximizing product availability to meet customer demand.
FRITO LAY
Route Sales Representative
11.2023 - 01.2026
Job overview
- Managed relationships with key big box accounts, ensuring consistent service and responsiveness to their specific needs, demonstrating the ability to handle critical client relationships effectively.
- Effectively ordered and managed product inventory, minimizing stockouts and optimizing shelf placement to meet consumer demand, showcasing strong organizational and logistical skills.
- Regularly stocked and rotated products, ensuring freshness and appeal, while adhering to company standards and guidelines, reflecting a commitment to quality and presentation.
- Maintained a high level of physical stamina and endurance, consistently standing for 11-15 hours daily while performing job duties, demonstrating the ability to handle demanding work environments.
- Adhered to all safety protocols and wore appropriate PPE while performing job duties, reflecting a commitment to workplace safety and compliance with company policies.
- Demonstrated adaptability by quickly understanding and responding to changing consumer needs and preferences, optimizing product placement and promotional activities accordingly.
- Constructed eye-catching displays and endcaps to promote products and drive sales, showcasing creativity and attention to detail in visual merchandising.
- Drove a company work truck safely and responsibly, adhering to all traffic laws and company vehicle policies, demonstrating a commitment to safe driving practices.
- Applied strong organizational skills to manage inventory, track sales data, and maintain accurate records, contributing to efficient route management and customer satisfaction.
- Utilized effective communication skills to build rapport with store personnel and address customer inquiries, ensuring a positive and professional representation of the company.
Education
LUBBOCK HIGH SCHOOL
High School Diploma
01.2005
University Overview
Skills
- Operations Management
- Recruiting
- Time Management
- Customer Service
- Provide Clear Feedback
- Provide Clear Instructions
- Follow Up
- Planogram Reset
- Inventory Management
- DSD Invoicing
- Payroll and Timekeeping
- Create Store Schedule
- Order and Deliver Merchandise
- Open and Close Store
- Leadership
- General/Store Manager
Timeline
Route Sales Representative
FRITO LAY
11.2023 - 01.2026
General Manager
ROAD RANGER
08.2022 - 10.2023
Store Manager
CVS PHARMACY
10.2019 - 08.2022
General Manager
STRIPES CONVENIENCE STORE
05.2017 - 10.2019
Management Trainee/ Sales Associate
AARON'S FURNITURE
09.2015 - 03.2017
Assistant Manager
WALMART
12.2013 - 07.2015
Store Manager
TITLE MAX
04.2013 - 12.2013
Service Manager
UNITED SUPERMARKETS
10.2003 - 03.2013
LUBBOCK HIGH SCHOOL
High School Diploma