Versatile Associate Director with 6 years of experience managing diverse business functions with efficiency and quality. Excellent team leader and analytical problem solver.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Associate Director
TOBOLA Health Care Services, Inc.
Dover, DE
10.2019 - Current
Managed a portfolio o 14 Medicaid funded programs with a budget of $3,983,118 annually.
Analyzed impacts of regulatory changes on operations and developed mitigation plans.
Provided strategic analysis for business life cycles, technologies, process validations and quality assurance.
Assisted senior leadership in managing all aspects of operations.
Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
Directed the provision of diverse services with hands-on, collaborative and big-picture leadership style.
Developed and initiated projects, managed costs, and monitored performance.
Fostered relationships with vendors to promote positive working relationships.
Eliminated discrepancies in progress by reviewing performance, spend and timeline.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Program Manager of Residential Services
TOBOLA Health Care Services
Dover, DE
06.2017 - 10.2019
Managed portfolio of 8 Medicaid funded programs with a budget of $1.37M
Resolved problems and provided solutions to customers by communicating requirements to subordinates.
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
Strategically balanced technology and business needs of organization.
Fostered and implemented transition to new HR system encompassing staff/project scheduling, staff onboarding, talent management, site budget management.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Worked with senior case managers to coordinate team development activities and trainings.