Kyree Marshall
Woodbridge,VA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk
Data Management Group
01.2024 - 06.2024
- Provided prompt and courteous technical support to end-users via phone, email, and remote desktop tools
- Resolved hardware and software issues, network connectivity problems, and user account administration tasks
- Collaborated with IT teams to escalate complex issues and ensure timely resolution
Customer Service
CDS Cleaning Service
04.2022 - 09.2023
- Maintained high level of customer satisfaction by actively listening to concerns and addressing them in timely manner
- Processed cleaning appointments, returns, exchanges, and refunds in compliance with company policies
- Resolved customer issues efficiently and professionally through phone and email communication
Education
Sport Management - Communications
Elizabeth City State University
Elizabeth City, North Carolina05-2017
Business Management - Marketing
Wilberforce University
Xenia, Ohio05-2014
Certification
A+ Certification Computing Technology Industry Association (CompTIA)
- Understanding hardware components and their functions
- Troubleshooting hardware and software issues
- Installing, configuring, and maintaining operating systems
- Networking concepts and protocols
- IT security best practices
- Mobile device management
- Cloud computing fundamentals
- Virtualization technologies
Timeline
Help Desk
Data Management Group
01.2024 - 06.2024
Customer Service
CDS Cleaning Service
04.2022 - 09.2023
A+ Certification Computing Technology Industry Association (CompTIA)
- Understanding hardware components and their functions
- Troubleshooting hardware and software issues
- Installing, configuring, and maintaining operating systems
- Networking concepts and protocols
- IT security best practices
- Mobile device management
- Cloud computing fundamentals
- Virtualization technologies
Sport Management - Communications
Elizabeth City State University
Business Management - Marketing
Wilberforce University