Alaina Hess
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Demonstrates consistently strong work ethic and adherence to company policy and procedures.
Overview
10
10
years of professional experience
Work History
Bank Teller
Fox Valley Savings
Fond Du Lac, WI
08.2021 - Current
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Handled various accounting transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Kwik Trip
Fond Du Lac, WI
11.2019 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
Nanny
Adam Strittmatter
Fond Du Lac, WI
08.2017 - 08.2019
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Built positive and nurturing environments to support child social and emotional growth.
Nanny
Brandee Alexander
Fond Du Lac, WI
09.2014 - 05.2017
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
Cashier, Stocker, Produce Clerk
Save A Lot
Fond Du Lac, WI
02.2012 - 11.2014
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained effective team member communication.
Education
High School Diploma -
Home School
Fond Du Lac, WI05.2014
Skills
- Attention to Detail
- Honest and Ethical
- Verbal and Written Communication
- Customer Service
- Task Prioritization
- Customer Service-Oriented
- Problem Solving
- Pleasant and Personable
- Reliable and Responsible
- Decision Making
Timeline
Bank Teller
Fox Valley Savings
08.2021 - Current
Customer Service Representative
Kwik Trip
11.2019 - 08.2021
Nanny
Adam Strittmatter
08.2017 - 08.2019
Nanny
Brandee Alexander
09.2014 - 05.2017
Cashier, Stocker, Produce Clerk
Save A Lot
02.2012 - 11.2014
High School Diploma -
Home School