Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Jayla Westbrook

Germantown,United States

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

4
4
years of professional experience

Work History

Bank Teller

Patriot Bank
Collierville, TN
03.2024 - Current
  • Maintained confidentiality of bank records and client information.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Adhered to financial services security and audit procedures.
  • Performed special services for customers, ordering bank cards and checks.
  • Developed strong relationships with customers to ensure repeat business.

Team Lead

Nothing Bundt Cakes
Memphis, TN
04.2023 - Current
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Team Lead

Ceeds Fragrance
Memphis, TN
01.2022 - Current
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels and materials used to keep management informed.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.

Cashier

TJX Companies
Memphis, TN
10.2020 - 12.2022
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Helped customers find specific products, answered questions and offered product advice.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

High School Diploma -

Gateway Christian School
Memphis, TN
05.2018

Skills

  • Documentation and Reporting
  • Staff Training
  • Attention to Detail
  • Verbal and Written Communication
  • Work Planning and Prioritization
  • Inbound and Outbound Calling
  • Customer Support
  • Upselling Products and Services
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Call Response and Transfer
  • Customer Transactions
  • Honest and Ethical

Education and Training

other

Timeline

Bank Teller

Patriot Bank
03.2024 - Current

Team Lead

Nothing Bundt Cakes
04.2023 - Current

Team Lead

Ceeds Fragrance
01.2022 - Current

Cashier

TJX Companies
10.2020 - 12.2022

High School Diploma -

Gateway Christian School

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Jayla Westbrook