Karen Dennis
Poughkeepsie,NY
Summary
To find a job where my skills will be of value and will be executed to the fullest of their potential. Also, to learn new and better ways to work efficiently and quickly. Reliable Admitting Clerk with enduring confidence in public engagement, effortlessly maintaining professional and approachable demeanor. Efficient in managing up to 200 patient registrations daily in fast-paced, customer-focused environment. Thorough calculator of pricing, refund processing and schedule organization to provide seamlessly accurate registration process.
Overview
26
26
years of professional experience
Work History
Registrar/Admitting
St Luke's Cornwall Hospital
01.2011 - Current
- Administered to register emergency room patients efficiently and accurately
- Verified insurance information according to department procedures and ensured that pre-authorizations and pre- certifications have been obtained
- Answering switch board calls and calling codes
- Also, admitting patients
Customer Service professional
United Healthcare
01.2006 - 01.2016
- Answer member and provider telephone calls regarding benefits, eligibility, and claims
- Advise members and providers why claims were denied
- Reconsider claims if needed
Financial Service Supervisor
Cellularone Call Center
01.2001 - 01.2006
- Provide customer service functions regarding incoming customer telephone inquiries
- Perform outbound collections calls to delinquent accounts
- Monitor customer accounts to ensure timely payments, establish payments plans, and maintain follow-up
- Provide and distribute reminder and past due notices
- Perform suspension and reactivation for delinquent accounts
- Meet and exceed team member expectations by providing service and department teamwork.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06.2023
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ06.2021
Skills
- Telephone etiquette
- Reviewing patient information
- Verifying insurance
- Checking in patients
- Emergency room experience
- Coordinating paperwork
- Organizing charts
- Data Entry
- Teamwork and Collaboration
- Organization and Time Management
- Written Communication
- Analytical and Critical Thinking
- Interpersonal Communication
- Excellent Communication
- Training and Development
- Attention to Detail
Timeline
Registrar/Admitting
St Luke's Cornwall Hospital
01.2011 - Current
Customer Service professional
United Healthcare
01.2006 - 01.2016
Financial Service Supervisor
Cellularone Call Center
01.2001 - 01.2006
Bachelor of Science - Health Administration
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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