Ivy Duppins
Baltimore,Maryland
Summary
Hardworking and Team oriented with 12 years of experience in healthcare, psychiatry, and substance abuse. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Psychiatric Counselor
University of Maryland Medical Systems
06.2022 - Current
- Gather and maintain patient information and records, including social or medical history obtained from patients, relatives, or other professionals
- Serve on committees to promote or maintain community mental health services or delivery systems
- Collaborate with physicians, psychologists, social workers, psychiatric nurses, or other professionals to discuss treatment plans and progress
- Design individualized care plans, using a variety of treatments.
Lead Residential Counselor
Catholic Charities
Towson, Maryland
05.2021 - 06.2023
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Communicated with staff to resolve problems with individual students.
- Interfaced with residents to address and resolve complaints or grievances.
- Reduced conflict among residents by effectively mediating disputes and fostering a collaborative living environment.
- Advocated on behalf of residents to secure resources, accommodations, or additional support from external agencies when
- needed.
- Assisted in the recruitment and onboarding or new team members, providing guidance and support during their transition into the role.
Account Recovery Specialist
Internal Revenue Service
01.2021 - 06.2022
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables
- Provided account oversight
- Validating practices and verifying contract compliance
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
Patient Intake Coordinator
University of Maryland Faculty Physicians Inc
04.2019 - 01.2021
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Performed billing
- Collection and reporting functions for office generating over thousands annually
- Delegated tasks to administrative support staff to organize and improve office efficiency
Patient Care Coordinator
The Johns Hopkins Hospital
08.2017 - 04.2019
- Acted as main point of contact for patients
- Assisted doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Delivered excellent patient experiences and direct care
- Maintained confidentiality of patient data and condition to safeguard health information
Patient Service Representative
Pulmonary Critical Care & Sleep Associates
10.2015 - 08.2017
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
ED Registrar
University of Maryland Medical Center
02.2015 - 10.2015
- Streamlined patient flow in the emergency department with effective triage assessments and efficient treatment coordination.
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information.
- Collaborated with case managers and social workers to connect patients with resources such as substance abuse treatment programs or mental health services.
- Maintained accurate documentation of all patient interactions, assessments, treatments, and interventions in accordance with hospital policies and regulations.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Care Coordinator
Symphony Placements
01.2013 - 02.2015
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Managed high case volume while maintaining exceptional customer service and attention to detail.
Education
Associate Degree In Nursing -
Baltimore City College
Baltimore, MDSkills
- Suicide Risk Assessment
- Multicultural Competence
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Goal setting assistance
- Autism spectrum support
- Stress reduction strategies
- Anger management techniques
- Empathy development
- Sexual assault support
- Self-care promotion
Education
true
Certification
- First Aid/CPR
- Phlebotomy
- Medication Technic
Accomplishments
Notary Public of Baltimore County, MD
Honorary Society of BCCC
Honorary Society of BCCC
Timeline
Psychiatric Counselor
University of Maryland Medical Systems
06.2022 - Current
Lead Residential Counselor
Catholic Charities
05.2021 - 06.2023
Account Recovery Specialist
Internal Revenue Service
01.2021 - 06.2022
Patient Intake Coordinator
University of Maryland Faculty Physicians Inc
04.2019 - 01.2021
Patient Care Coordinator
The Johns Hopkins Hospital
08.2017 - 04.2019
Patient Service Representative
Pulmonary Critical Care & Sleep Associates
10.2015 - 08.2017
ED Registrar
University of Maryland Medical Center
02.2015 - 10.2015
Care Coordinator
Symphony Placements
01.2013 - 02.2015
Associate Degree In Nursing -
Baltimore City College