Ivy Duppins
Baltimore,Maryland
Summary
Hardworking Patient Care Coordinator with 11 years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.
Overview
12
12
years of professional experience
Work History
Psychiatric Counselor
University of Maryland Medical Systems
Baltimore, Maryland
06.2022 - Current
- Gather and maintain patient information and records, including social or medical history obtained from patients, relatives, or other professionals
- Serve on committees to promote or maintain community mental health services or delivery systems
- Collaborate with physicians, psychologists, social workers, psychiatric nurses, or other professionals to discuss treatment plans and progress
- Design individualized care plans, using a variety of treatments.
Account Recovery Specialist
Internal Revenue Service
Baltimore, MD
01.2021 - 06.2022
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables
- Provided account oversight
- Validating practices and verifying contract compliance
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
Patient Intake Coordinator
University of Maryland Faculty Physicians Inc
Baltimore, MD
04.2019 - 01.2021
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Performed billing
- Collection and reporting functions for office generating over thousands annually
- Delegated tasks to administrative support staff to organize and improve office efficiency
Patient Care Coordinator
The Johns Hopkins Hospital
Baltimore, MD
08.2017 - 04.2019
- Acted as main point of contact for patients
- Assisted doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Delivered excellent patient experiences and direct care
- Maintained confidentiality of patient data and condition to safeguard health information
Patient Service Representative
Pulmonary Critical Care & Sleep Associates
Towson, MD
10.2015 - 08.2017
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
ED Registrar
University of Maryland Medical Center
Baltimore, MD
02.2015 - 10.2015
- Streamlined patient flow in the emergency department with effective triage assessments and efficient treatment coordination.
- Reviewed, assessed, and evaluated patient registrations, verified accuracy of demographic and financial information.
- Collaborated with case managers and social workers to connect patients with resources such as substance abuse treatment programs or mental health services.
- Maintained accurate documentation of all patient interactions, assessments, treatments, and interventions in accordance with hospital policies and regulations.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Care Coordinator
Symphony Placements
Remote- Baltimore, MD
01.2013 - 02.2015
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Managed high case volume while maintaining exceptional customer service and attention to detail.
Education
Associate Degree In Nursing -
Baltimore City College
Baltimore, MDSkills
- Suicide Risk Assessment
- Multicultural Competence
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
Timeline
Psychiatric Counselor
University of Maryland Medical Systems
06.2022 - Current
Account Recovery Specialist
Internal Revenue Service
01.2021 - 06.2022
Patient Intake Coordinator
University of Maryland Faculty Physicians Inc
04.2019 - 01.2021
Patient Care Coordinator
The Johns Hopkins Hospital
08.2017 - 04.2019
Patient Service Representative
Pulmonary Critical Care & Sleep Associates
10.2015 - 08.2017
ED Registrar
University of Maryland Medical Center
02.2015 - 10.2015
Care Coordinator
Symphony Placements
01.2013 - 02.2015
Associate Degree In Nursing -
Baltimore City College