Jarod Wood

INTP (Logician) personality with great analytical, critical thinking, and proven problem-solving abilities. Analytical development leader well-versed in technical architecture, solution development and deployment support. Valuable in review of proposals, making effective choices and contributing to entire development lifecycle. Excellent communication, planning and decision-making skills. Excellent communication skills and extensive experience working with clients and partners. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Certified A+, CompTIA
• Certified Network+, CompTIA
• Akamai Academia CDN Training
• CCNA Certification Training

Much like crafting a TTRPG campaign, the ITIL framework requires meticulous design and management to ensure optimal outcomes. In TTRPG design, I employ structured methodologies to develop intricate storylines, define rulesets, and create engaging experiences for players. Similarly, within ITIL, I apply strategic planning principles to design service management processes, establish governance frameworks, and optimize IT operations.

• Collaborated with team of 50+ in the development of Zendesk.
• Achieved client ticket loss through effectively helping with Zendesk process management.
• Achieved ticket resolve times by introducing priority based design for ticket distribution tasks.
• Documented and resolved network visibility which led to increased success rate from 77% to 98%.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

• IT Professionals
• ITSM (ITIL) Professionals
• Artificial Intelligence, Machine Learning, Data Science & Robotics
• SAP Security & GRC Consultant's