Ashley Parker
Chicago,IL
Summary
Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Enthusiastic Customer Service Representative, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of maintaining customer satisfaction and training in Inbound Sales. Motivated to learn, grow and excel in the customer service industry.
Overview
3
3
years of professional experience
Work History
Customer Support/Inbound Customer Service Representative
AnSer Percom Services
Chicago, IL
07.2021 - 01.2022
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with40+ customers to address questions and resolve issues through phone and email.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Nutritionist/Customer Service Representative
South Town Health Foods
Chicago, IL, IL
08.2018 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Worked with over 150 customers to help develop healthy diet habit plans thoroughly and diligently.
Education
No Degree - Early Childhood Education
Richard J Daley College
7500 S Pulaski Rd, Chicago, IL 6065208.2021
High School Diploma -
South Side Baptist School
10110 S Central Ave, Oak Lawn, IL 6045305.2019
High School Diploma -
Chicago Christian High School
12001 S Oak Park Ave, Palos Heights, IL 6046305.2017
Skills
- Customer Service Support
- Active Listening
- Issue and Resolution Tracking
- Error Detection
- Collaborative Team Player
- Consistent and dependant
- Quick with Solutions
- Great Communication
- Understanding and compassionate towards customers and co-workers
Timeline
Customer Support/Inbound Customer Service Representative
AnSer Percom Services
07.2021 - 01.2022
Nutritionist/Customer Service Representative
South Town Health Foods
08.2018 - 12.2020
No Degree - Early Childhood Education
Richard J Daley College
High School Diploma -
South Side Baptist School
High School Diploma -
Chicago Christian High School