William Forcade
Chicago,IL
Summary
Proven leader with a track record of enhancing efficiency at Animal Medical Center of Chicago by streamlining processes and improving client satisfaction. Skilled in database administration and staff training, adept at solving complex problems and driving significant improvements in office operations. Demonstrates exceptional guest relations and a results-driven approach, ensuring profitability and operational excellence.
Overview
10
10
years of professional experience
Work History
Receptionist/ Former Reception Manager
Animal Medical Center of Chicago
2021.06 - Current
- Created organized filing system to manage department documents.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, and coordinated training of front office staff.
- Monitored AR balances to ensure collection of payments
- Improved office operations by adjusting automated client correspondence, record tracking and data communications.
- Organized and updated databases, records and other information resources.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Learning Ambassador
Amazon
2020.11 - 2021.05
- Monitored employee metrics for performance and worked with lower performers with goal of improvement.
- Trained new employees on proper procedure and rules.
- Ensured daily rates were met by assisting struggling departments.
Lead Walker/Manager
Dogalicious
2014.05 - 2021.01
- Managed scheduling for walkers and optimized route to maximize clients for each walker
- Worked with clients to mitigate complaints and concerns
- Ensured prompt billing and aided in keeping AR balances to a minimum
Education
Bachelor of Arts - Political Science
DePaul University
Chicago, IL06.2019
Skills
- Data entry proficiency
- Staff Training and Development
- Guest Relations
- Marketing and Promotions
- Report Writing
- Safety Training
- Database Administration
- Schedule Management
- Records and Database Management
Timeline
Receptionist/ Former Reception Manager
Animal Medical Center of Chicago
2021.06 - Current
Learning Ambassador
Amazon
2020.11 - 2021.05
Lead Walker/Manager
Dogalicious
2014.05 - 2021.01
Bachelor of Arts - Political Science
DePaul University
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