Ann Gutto
Pacific City,OR
Summary
Professional with strong experience in hospitality management, specializing in front office operations and guest relations. Skilled in managing teams, streamlining processes, and delivering exceptional customer service. Known for reliability, adaptability, and fostering collaborative work environment. Proficient in administrative tasks, conflict resolution, and maintaining high standards of professionalism. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Day reception manager & housekeeping manager
Pacific City Inn
04.2024 - 07.2025
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Fostered a welcoming atmosphere for guests upon arrival by maintaining a clean reception area and ensuring prompt assistance from staff members when needed.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
Customer Service Supervisor
Chester’s Market
03.2023 - 04.2024
- Assist customers with checking out, finding items, ups drop off, CANDO recycling and being greeted. Also, stock and clean. Assisting supervisors and managers with pricing tags and merchandising.
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Kept front check out area clean and organized for efficient service.
Floral Designer
Brandalyn & Bloom
02.2023 - 06.2023
- Assist customers checking out. Create arrangements and bouquets. Set up deliveries. Clean and rearrange th
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
- Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
Assistant Kitchen Manager
Sportsman Pub & Grub
09.2011 - 01.2023
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Contributed to a positive workplace culture by fostering open communication, constructive feedback, and mutual respect among team members.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Ensured proper equipment maintenance, scheduling repairs as needed for optimal functionality within the kitchen space.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
- Streamlined communication between kitchen staff during busy shifts, facilitating smooth collaboration for timely service delivery.
- Optimized food presentation techniques, enhancing visual appeal of dishes while maintaining consistent portion sizes.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Assisted in developing special event menus tailored to meet client needs while adhering closely to predetermined budgets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Participated in local culinary events showcasing restaurant''s offerings, helping increase visibility within the community and attract new clientele.
Education
Early Childhood Education
Gavilan Community Clooege
Gilroy, CAEarly Childhood Education And Care
San Jose City College
San Jose, CAEarly Childhood Care And Education
UC Santa Cruz Extentions
Santa Cruz, CASkills
- Customer service focus
- Budgeting and financials
- Staff training and development
- Data entry proficiency
- Guest relations
- Marketing and promotions
- Strong leadership
- Greeting and seating clients
- Policy enforcement
- Team building expertise
- Meeting facilitation
- Planning and prioritization
- Service quality standards
Timeline
Day reception manager & housekeeping manager
Pacific City Inn
04.2024 - 07.2025
Customer Service Supervisor
Chester’s Market
03.2023 - 04.2024
Floral Designer
Brandalyn & Bloom
02.2023 - 06.2023
Assistant Kitchen Manager
Sportsman Pub & Grub
09.2011 - 01.2023
Early Childhood Education
Gavilan Community Clooege
Early Childhood Education And Care
San Jose City College
Early Childhood Care And Education
UC Santa Cruz Extentions
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