Caleb Jackson

• Provide Technological support to attorneys and staff at a large, high-profile law firm.
• Troubleshoot and resolve technical issues related to networks, Wi-Fi connectivity, and company
hardware.
• Analyze, manage, and complete service desk tickets with attention to accuracy and timeliness.
• Respond to professional correspondence and technical inquiries via email, ensuring clear and effective
communication.
• Assist legal professionals with the formatting and editing of legal documents to meet firm standards.

• Capture high-quality performance and portrait photography of troupe members for promotional and
archival purposes.
• Film live events and performances, ensuring dynamic and engaging video content.
• Edit and compile photos and video footage into cohesive promotional materials to support marketing
efforts.
• Design visual assets including logos, playbills, posters, and other promotional materials as needed.
• Assemble and dismantle technical equipment for performances and events, ensuring efficient setup
and tear down.
• Manage audience interactions, address challenging guest situations professionally, and ensure the
safety of performers and characters.

• Provided technical support and customer service by responding to inquiries from hotel staff and guests,
resolving issues related to network, Wi-Fi, and company devices.
• Diagnose and troubleshoot technical malfunctions in a systematic and efficient manner.
• Review, update, and close support tickets while maintaining high standards of documentation and
resolution accuracy.
• Train and mentor new agents on troubleshooting procedures, systems, and support tools to ensure
consistent service quality.
• Develop and implement process improvements to enhance operational efficiency and team
performance.
• Supervise call center operations by monitoring call flow, identifying challenges, and delegating
responsibilities accordingly.
• Professionally handle email communications with clients, team members, and management.
• Created and implemented a new role to address operational needs; developed SOPs and trained team
members to ensure consistent execution.