Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Nathaniel Massengale
Cleveland,Tennessee
Summary
Overview
9
years of professional experience
Work History
Frontline Managed Services
Tier 2 IT Engineer
04.2022 - Current
Job overview
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Wrote instruction manuals and technical guidance for preventive maintenance of multiple software programs.
- Diagnosed malfunctions in remote server settings, directing support tickets to appropriate personnel for remediation.
Check Into Cash
Collections Team Lead
06.2019 - 12.2021
Job overview
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Raising Canes
Bird Specialist
04.2018 - 05.2019
Job overview
- Worked every station including cooking, cleaning, preparing, serving, and closing.
- Cleaned fryer filters and all other kitchen equipment.
- Took inventory of store supply and mixed Cane's sauce.
- Managed team when on shift.
UEC Theaters
Floor Worker, Supervisor
12.2015 - 07.2017
Job overview
- Scanned and recorded inventory to maintain product supply levels and track shipments.
- Identified and repaired faulty machinery, resulting in minimal production downtime.
- Stood for long hours, lifted heavy loads and maintained fast pace.
- Cash handling for concessions.
- Swept theaters of trash.
Education
Chattanooga State Community CollegeChattanooga, TN
Associate of Science
07.2023
University Overview
Cleveland High SchoolCleveland, TN
High School Diploma
05.2017
University Overview
Skills
- Information Security
- Schedule development
- Staff Management
- Inventory Control
- Negotiation
- Goal-Oriented
- Training and mentoring
Timeline
Tier 2 IT Engineer
Frontline Managed Services
04.2022 - Current
Collections Team Lead
Check Into Cash
06.2019 - 12.2021
Bird Specialist
Raising Canes
04.2018 - 05.2019
Floor Worker, Supervisor
UEC Theaters
12.2015 - 07.2017
Chattanooga State Community College
Associate of Science
Cleveland High School
High School Diploma
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