Casey Brundage
Honeoye Falls,New York
Summary
Customer Service professional with 10+ years of experience; assisting fellow associates and customers in everyday complications.
Interested in an associate or management position, offering dependability, adaptivity, and proven ability to resolve customer complaints in a professional manner.
Overview
14
14
years of professional experience
Work History
Project Assistant
Sun Environmental
07.2024 - Current
- Assist Project Management Team in the planning and execution of projects by coordinating various project paperwork, activities, resources, timelines, and project set-up folders.
- Collaborate with cross-branch teams when needed to ensure seamless communication and workflow to benefit our Clients.
- Maintain accurate project documentation, including opportunities, quotes, project plans, schedules, status reports, and project set-up folders.
- Assist with developing waste profiles, manifests, labels, and other waste shipping documents via Wastelinq®.
- Track project shipping documents and other paperwork such as waste manifests, daily field reports, and safety related forms from project beginning to completion.
- Assist Project Manager with obtaining necessary information for waste profiling such as Safety Data Sheets, waste analysis, quantities, and container sizing/materials.
- Utilize Wastelinq® to assist Project Managers with disposal tracking, pricing, prospective Client waste streams, and other waste disposal business opportunities
- Work closely with your assigned Project Management team to foster a collaborative and positive working environment.
- Support the entire Sun Environmental team in achieving an injury free workplace, and all other goals and objectives.
Equipment Repairs Representative
Waste Harmonics
01.2023 - 07.2024
- Dispatch service calls, responding to emails/phone calls
- Provide troubleshooting help
- Manage the installation of equipment
- Provide quotes for new equipment purchases
- Invoicing customers, verification of invoices received
- Work with various systems to monitor waste equipment
Customer Service Representive-Team Lead
Intivity
02.2021 - 01.2023
- Provide support to end users and account managers via order placement, quoting, return processing, billing questions, and order statuses
- Coordinate between management and customer service team to develop daily plan.
- Distribute work and assist other team members when necessary.
- Train incoming CSRs on expected duties and policies of the company.
Customer Service Representive
Community Bank. N.A.
09.2018 - 10.2020
- Assisted customers via phone with established loans and inquires.
- Sent correspondences to customers regarding changes to personal loans.
- Drafted histories of loan payments via Microsoft Excel.
- Worked with 240+ branch locations with credit delinquency review.
- Used E-Oscar to review customer’s disputes on credit reporting.
Lead Sales Associate/Sales Associate
Dollar General
01.2011 - 09.2018
- Assisted customers with sales transactions and questions.
- Ensured stores were properly stocked, following store stocking procedures.
- Trained associates with store policies and daily procedures.
- Worked with District manager on establishing new locations
- Assisted established stores with inventory management.
Education
Bachelor of Science - Business Administration: Management
State University of New York in Fredonia
Fredonia, NY05-2017
Associate of Applied Science - Accounting
Jamestown Community College
Olean, NY12-2013
Skills
- Office Management
- Problem Solving/Critical Thinking
- Leadership/Diplomacy
- Time Management/Multitasking
- Microsoft Office Suite
- Detail Oriented
Timeline
Project Assistant
Sun Environmental
07.2024 - Current
Equipment Repairs Representative
Waste Harmonics
01.2023 - 07.2024
Customer Service Representive-Team Lead
Intivity
02.2021 - 01.2023
Customer Service Representive
Community Bank. N.A.
09.2018 - 10.2020
Lead Sales Associate/Sales Associate
Dollar General
01.2011 - 09.2018
Bachelor of Science - Business Administration: Management
State University of New York in Fredonia
Associate of Applied Science - Accounting
Jamestown Community College
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