KEVIN MICHAEL WATKINS
Software Licensing Advisor
Murfreesboro,TN
Summary
Authorized to work in the US for any employer
Success driven individual committed to consulting customers on the best products to simplify their business. Empathy and resilience are my strongest character traits. Problem solver with a strong work ethic, here to help people and make a good life for my family. I have over 10 years of experience building relationships with customers while retiring quotas. Exceeded in hitting metrics, while helping team members do the same.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Large Enterprise Software Sales Rep
Dell Technologies
Nashville, TN
12.2020 - Current
- Nurture and maintain customer relationships while advising on the latest software licensing initiatives
- Expand existing business by working with Subject Matter Experts as well as Sales Operations to ensure customer success from end to end
- 8 Years of experience utilizing Microsoft Excel, Salesforce, various sales tools to maintain customer compliance
- Manage Enterprise Licensing Agreements across various software vendors for companies
- Invite customers to attend monthly webinars for increased knowledge base
- Coordinate quarterly meetings with Account Executives to plan sales agendas
- Schedule quarterly onsite/virtual meetings with customers to ensure customer success
- Share best practice tips with team members to generate more overall success from the team
- Excel at using empathy and patience to resolve escalations in a timely manner.
Partner Software Cloud Specialist
Dell Technologies
Nashville, TN
11.2019 - 11.2020
- Provide guidance on purchasing SaaS-based licensing such as Microsoft Office 365, Azure, and Google G Suite
- Training peers on how to generate more sales via Microsoft and Cyber Security Solutions
- Excelled at using empathy and patience to build great client relationships and pipeline sufficiency.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Small & Medium Business Software Sales Representative
Dell Technologies
Nashville, TN
02.2018 - 11.2019
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Trained new employees on customer service, money handling and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked independently with minimal supervision.
VMware Technical Sales Representative
Dell Inc
Nashville, TN
02.2016 - 01.2018
- Proficiency with applicable sales tools, Salesforce, and Microsoft Applications to complete tasks
- Performs administrative paperwork; writes reports and quotations to effectively perform sales functions
- Maintained a 200% quota retirement average
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Collaborated with customers and asked questions to assess needs and budgets.
- Recommended VMware products and explained features and costs to help customers make educated buying decisions.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Partner Software Renewal Specialist
Dell Inc
Nashville, TN
05.2015 - 02.2016
- Responsible for all Third Party Software renewals & maintenance
- Maintained Master spreadsheet with all customer renewal information
- Address concerns of customers by providing clear instructions and solutions
- Excelled in quoting and getting renewals booked in a timely fashion
QA Tester
Quanta Computer
Nashville, TN
02.2015 - 05.2015
- Hands on experience in Final Assessment Testing & Diagnosis of Software
- Excelled in documenting and reporting errors, interoperability flaws and issues
- Maintained effective communication with supervisors
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
Sales Associate
Brooks Brothers Factory Outlet
Lebanon, TN
05.2012 - 05.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
Education
Bachelor's - Business Administration
Middle Tennessee State University
Murfreesboro, TN 08.2009 - 12.2014
Skills
Detail OrientedHigh proficiency with MIcrosoft applicationsCustomer Service, Support, and Success experienceInterpersonal and Communication skills
7 Years of Account Manager Experience
Responding to customer situations with sensitivityI enjoy using passion and empathy to create a long-term, loyal customer base
Sales and contact reports
SharePoint Intranet software
Software sales proficiency
Certification
Microsoft Certified Professional (MCP)
Affiliations
Customer Success Association
Timeline
Large Enterprise Software Sales Rep
Dell Technologies
12.2020 - Current
Partner Software Cloud Specialist
Dell Technologies
11.2019 - 11.2020
Small & Medium Business Software Sales Representative
Dell Technologies
02.2018 - 11.2019
VMware Technical Sales Representative
Dell Inc
02.2016 - 01.2018
Partner Software Renewal Specialist
Dell Inc
05.2015 - 02.2016
QA Tester
Quanta Computer
02.2015 - 05.2015
Sales Associate
Brooks Brothers Factory Outlet
05.2012 - 05.2015
Bachelor's - Business Administration
Middle Tennessee State University
08.2009 - 12.2014