April White
Arlington,Texas
Summary
Results-driven sales professional with a proven track record of consistently exceeding targets. Expertise in building strong client relationships and driving revenue growth. Possesses strong creative and analytical skills for effective problem-solving and strategic decision-making. Team player with an eye for detail, ensuring accuracy and precision in all tasks.
Overview
11
11
years of professional experience
Work History
Customer Service & Sales Rep
Carrington Mortgage Services
01.2021 - Current
- Take inbound calls to assist customers with mortgage accounts
- Take anywhere from 50-75 calls daily
- Have a conversation with the mortgage holder about refinancing or a home equity line of credit to get the borrower transferred to the mortgage lending dept
- Transfer at least 12-15 calls daily to meet a monthly goal of 250 transfers
Market Develop Sales Rep
HomeGo Services LLC
01.2018 - 01.2021
- Consistently meet monthly sales goals with over 10% conversion rate
- Manage time effectively to meet and exceed deadlines
- Handle 50-75 inbound/outbound daily calls
- Assess the customer's needs by actively listening and recommending service through a proven process to qualify the client
Account Manager
Guardian Network Solutions
01.2014 - 01.2018
- Developed strong vendor/business relationships and negotiated pricing, increasing margin by 10-15%
- Secured and managed 30-40 accounts monthly with small to medium size businesses
- Renewed network security products that end customers already purchased and were coming up on expiration
- Enhanced client satisfaction through open communication and quick issue-resolution practices
Education
Bachelor In Communications - Language Arts
University of Phoenix
Arlington, TX04.2014
Skills
- Analytical
- Critical Thinking
- Detail Oriented
- Solution Oriented
- High Emotional Intelligence
- Problem-Solving
- Computer Literacy
- Task Oriented
- Strong Communication
- Product and service knowledge
- Sales closing
- Complex Problem-Solving
- Customer Retention
- Objection handling
- Performance Improvement
Timeline
Customer Service & Sales Rep
Carrington Mortgage Services
01.2021 - Current
Market Develop Sales Rep
HomeGo Services LLC
01.2018 - 01.2021
Account Manager
Guardian Network Solutions
01.2014 - 01.2018
Bachelor In Communications - Language Arts
University of Phoenix
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