Maya Stanford
Tampa,,Florida
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Gainesville Coins
Lutz, Florida
06.2023 - 10.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints through effective communication and problem-solving.
- Responded to customer inquiries via phone, email and chat.
- Provided exceptional customer service and built rapport with clients.
- Maintained relationships with returning clients.
- Documented all customer interactions, actions taken and results in appropriate system(s).
- Maintained detailed records of all client communication.
- Maintained confidentiality and ensured client PPI was securely stored.
Data Analyst
SYKES
Tampa, Florida
07.2021 - 05.2023
- Analyzed large datasets to identify trends and inform business strategies.
- Provided data-driven solutions to support decision making.
- Designed and implemented automated reporting systems to improve efficiency.
- Conducted data quality assessments to ensure accuracy and reliability of information.
- Maintained CRM software and created pipelines for smooth workflow.
instructor/manager
HOST
Tampa, Florida
06.2018 - 05.2021
- Over saw 200+ students in grades K-5.
- Managed daily operations that center around education.
- Provided a safe and fun environment for the children.
- Managed team leads daily to maintain compliance to work responsibilities and duties.
- Communicated with parents during pick up hours regarding billing information and any problems that may have occurred with their child that day.
Skills
- Time management
- Resource allocation
- Conflict resolution
- Strategic planning
- Collaboration
- Strong communication
- Microsoft suites
- Research and development
- Project management
- Data security
- Analytical
- CRM
Timeline
Customer Service Rep
Gainesville Coins
06.2023 - 10.2025
Data Analyst
SYKES
07.2021 - 05.2023
instructor/manager
HOST
06.2018 - 05.2021