Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Amina Gordon

Oakland,CA

Summary

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in Microsoft Word and Office and correspondence management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Personal Assistant

Vegan Mob Inc.
Oakland , CA
01.2019 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Informed vendors and contractors of client project requirements to foster client satisfaction.
  • Coordinated and planned vacations for family.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Picked up and dropped off clients at airport.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Organized and attended meetings and compiled related documents and reports.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Transported children to and from school, activities and appointments.
  • Monitored household expenditures and budgeted for groceries and household utility payments.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Displayed absolute discretion at handling confidential information.
  • Organized clients' homes prior to arrival home and performed house-sitting duties.
  • Maintained appropriate filing of personal and professional documentation.
  • Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
  • Utilized personal and professional networks to identify, acquire and manage new clients.

Food Service Handler

Jamba Juice
San Francisco, CA
10.2019 - 03.2020
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Providing excellent customer service
    Multitasked by flexibly fulfilling necessary roles
    Public Speaking
    Teamwork
    Emotional Intelligence
    Sales & Marketing
    Ensured optimal guest experience by taking order, making orders and serving customers
    Managed orders and accompanying financial transactions using a POS system
    Knowledgeably recommended menu items based on customer needs and preferences, including upselling complimentary items
    Negotiated resolved customer concerns
    Ensured maintenance of food hygiene in accordance with standards and guidelines
    Consistently achieved high tip percentage
    Helped train new team members and familiarize new employees with company culture
    Served customers in fast-paced environment and managed time for an optional experience for each guest
    Assisted other workers to achieve maximum efficiency during peak attendance times
    Attained employee reward
    Fostered repeat business by getting to know customers and their orders
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Learned other teammates' work tasks to train as backup.
  • Created appealing food arrangements for party trays and specialized orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Observed customer purchases in line and differentiated between standard portions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Office Assistant

Dr. Thomas R. Baker, DDS
San Francisco, CA
01.2017 - 08.2019
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Developed correspondence letters, memos and emails.
  • Created detailed expense reports and requests for capital expenditures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Edited documents to keep company materials free of grammar errors.
  • Information was successfully managed using my chart, Panda, Google Docs, and other clinical tools. Sign-in, patient records, and billing are all included. In addition, I assisted hygienists with charting utilizing dental software.
    Handled incoming and outgoing telephone calls with overall customer satisfaction core of over 96% through 2017.
    Successfully handled 100+ phone calls daily with no complaints
    Greeted patients, checked them in, and directed the, to their destination
    Performed administrative and clerical tasks administrative support duties.
  • Arranged meetings and coordinated resources for use by attendees.
  • Strategically distributed administrative tasks amongst staff and provided guidance to promote performance.
  • Streamlined processing procedures for various financial and employee documents to improve traceability.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Maintained staff directory and company policy handbook for human resources department.
  • Drafted common document templates for use by executives and employees.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Verified accuracy of business records by consistently updating customer information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

Education

Associate of Science - Marketing

City College of San Francisco
San Francisco, CA
05.2023

GED -

Gateway High School
San Francisco, CA
05.2019

Skills

  • Bookkeeping and Basic Accounting
  • Supply Ordering
  • Persuasive Negotiation
  • Microsoft Office
  • Detail-Oriented
  • Workflow Improvements
  • Decision Making
  • Problem Solving
  • Work Coordination
  • Meeting Scheduling
  • Time Management
  • Administrative Policies
  • Materials Organization
  • Relationship Building

Accomplishments

  • Food Service - Managed high turn-over rate while maintaining quality service.
  • Customer Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
  • Banquets: - Managed food delivery for 200+ guests for special events.
  • Client Service - Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
  • Promoted Vegan Mob, including overseeing all of its web and social media sites.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
  • Customer Service - Managed high turn-over rate while maintaining quality service.

Certification

  • Food handlers Training - Oct 2019-March 2020
  • Certified Barista/Cashier, Jamba Juice


Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Food Service Handler

Jamba Juice
10.2019 - 03.2020

Personal Assistant

Vegan Mob Inc.
01.2019 - Current

Office Assistant

Dr. Thomas R. Baker, DDS
01.2017 - 08.2019

Associate of Science - Marketing

City College of San Francisco

GED -

Gateway High School

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Amina Gordon