Manuel Medina-Montalban
Renton,WA
Summary
Determined Shift Leader with seven years of customer service experience. Detail-oriented team player with strong communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. An intermediate level of knowledge and understanding in Microsoft Suite.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Allied Universal
04.2022 - Current
- My time is mostly spent maintaining both manual and electronic records that.
- Trained new employees and delegated daily tasks and responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Unarmed Security Professional
Allied Universal
06.2019 - 04.2022
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Confirmed appointments, communicated with clients, and updated employee records.
Sales Associate
Best Buy
10.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients throughout the purchase.
- Built relationships with customers to encourage repeat business.
Barista
Safeway
08.2016 - 11.2017
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Interlake High School
Bellevue, WABellevue College
Bellevue, WASkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Leadership Experience
During my time at AUS I have shown numerous security professionals. Within the six months of being a shift lead, there have been many obstacles I had to overcome. An example would be having the patience and various coaching methods to accommodate people with different styles of learning. Disciplinary action was something I initially had some issues with. But I quickly grew accustomed to it by noting each instance individually and offering any advice to correct the issue.
Communication Skills
As Shift Lead, I was expected to be able to communicate through various means. I would be expected to contact various employees if a scheduling conflict occurred. I would have to overcome language barriers.
Certification
- CPR Training - (6/09/24-06/09/26)
- Licensed Security Guard -
Languages
Spanish
Professional Working
Timeline
Shift Lead
Allied Universal
04.2022 - Current
Unarmed Security Professional
Allied Universal
06.2019 - 04.2022
Sales Associate
Best Buy
10.2017 - 08.2019
Barista
Safeway
08.2016 - 11.2017
Interlake High School
Bellevue College