Aaliyah Cabrera
Converse,TX
Summary
Highly motivated associate with extensive customer service and sales experience. Thorough in productivity and adapts when problem solving is needed. Quick learner and takes pride in performing good work.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Circle K
Converse, TX
01.2021 - Current
- Maintained customer satisfaction with good service representing the company well.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoting products and improving sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Process an average of $8,000 in sales per shift
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reviewed sales and gross profit report to assess company efficiency.
Retail Sales Associate
Rue21
Converse, TX
10.2019 - 06.2020
- Maintained organized, presentable merchandise to promote sales
- Trained multiple team members in cash register operation, stock procedure, customer service, and store guidelines
- Process an average of $3,000 in sales per shift
- Assisting customers as needed and performing transactions
- Communications with vendors
- Always encouraging suggestive selling and staying up to date on product and store knowledge
Carhop Server
Sonic
Converse, TX
01.2019 - 12.2019
- Taking and placing orders to customers wants
- Handling money and giving correct change back to customers
- Stock product as needed
- Greeting customers and maintaining good customer service throughout entire transaction
- Preparing food and drinks properly following health guidelines
Education
Judson High School
05.2020
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Team leadership
- Strong verbal communication
- Money handling
- Organization
- Social skills/Adaptibility
- Sales/Product promotion
Timeline
Assistant Manager
Circle K
01.2021 - Current
Retail Sales Associate
Rue21
10.2019 - 06.2020
Carhop Server
Sonic
01.2019 - 12.2019
Judson High School