Farrah Hines
Raleigh,ND
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Travel Advisor
Faith Travels LLC
Garner, NC
02.2020 - Current
- Built long-term client relationships to generate repeat business and referrals.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Maintained up-to-date knowledge of local laws, customs and regulations in order to provide accurate advice to customers.
- Provided customers with detailed information about various tourist attractions and activities in different countries around the world.
CSR
EVERISE
Austin, TX
09.2022 - 04.2023
- Developed strong customer relationships to encourage repeat business.
- Prevented key account losses by researching discrepancies and correcting problems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Participated in team meetings or training sessions when necessary.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
Senior Team Lead
Conduent Call Center
Raleigh, NC
07.2016 - 07.2018
- Ensured compliance with applicable laws and regulations for provision of services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Developed strategies to improve quality of customer service delivery.
Traffic Control Attendant
McLaurin Parking
Raleigh, NC
08.2014 - 10.2017
- Directed traffic around construction sites, ensuring safety of workers and passing vehicles.
- Directed pedestrians across busy street, remaining attentive to traffic and light changes.
- Communicated with motorists regarding directions and alternate routes when necessary.
- Escorted pedestrians across streets while safely monitoring and stopping traffic.
- Monitored traffic flow to foster and control safe gaps for pedestrian crossing.
Education
Some College (No Degree) - Huma Resources Development
Wake Technical Community College
Raleigh, NCSome College (No Degree) - Administrative Position in Medical Setting
Wake Technical Community College
Raleigh, NCSkills
- Strong Interpersonal Skills
- Creativity and Innovation
- Cultural Sensitivity
- Excellent Customer Service
Timeline
CSR
EVERISE
09.2022 - 04.2023
Travel Advisor
Faith Travels LLC
02.2020 - Current
Senior Team Lead
Conduent Call Center
07.2016 - 07.2018
Traffic Control Attendant
McLaurin Parking
08.2014 - 10.2017
Some College (No Degree) - Huma Resources Development
Wake Technical Community College
Some College (No Degree) - Administrative Position in Medical Setting
Wake Technical Community College
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