Janayia Jones
Livingston,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Worker
Department Of Veterans Affairs
East Orange, NJ
02.2014 - Current
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Cleaned and organized kitchen, dining and service areas.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Utilized POS system to receive and process food and beverage orders.
Retail Sales Associate
Gap Outlet
Elizabeth, NJ
10.2012 - 09.2013
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Lead Food Server
Phillips Seafood/Newark International Airport
Newark, NJ
08.2009 - 06.2012
- Mentored junior servers on upselling techniques that contributed to increased average ticket sales per table served.
- Assisted in developing and implementing promotional strategies that increased overall restaurant revenue.
- Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
- Led the implementation of new POS system features which streamlined the ordering process for both servers and kitchen staff.
- Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
- Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
- Spearheaded team initiatives to reduce food waste by implementing portion control measures and closely monitoring inventory levels.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Security Agent
Gateway Security Solutions
Newark, NJ
02.2009 - 12.2009
- Addressed workplace violence incidents swiftly by de-escalating situations and coordinating with appropriate authorities when required.
- Provided excellent customer service while maintaining vigilance for suspicious behavior or activities within the premises.
- Ensured compliance with regulatory standards by enforcing property rules consistently among all individuals present onsite.
- Conducted thorough risk assessments for events and venues, implementing tailored security plans to mitigate potential threats.
- Enhanced facility security by conducting regular patrols and monitoring CCTV systems.
- Collaborated with local law enforcement agencies during investigations and emergency situations for efficient response.
- Documented incident reports accurately to support management decisions and external investigations as needed.
- Improved overall site security with timely identification of vulnerabilities through detailed inspections and audits.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Irvington High School
Irvington, NJ06.2005
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Positive Attitude and Energy
- Fast-Paced Environment
- Staff Training and Development
- Perimeter security
- Security Equipment Maintenance
Certification
New Jersey Security Officer Registration Act (S.O.R.A) Training - 2023
Timeline
Food Service Worker
Department Of Veterans Affairs
02.2014 - Current
Retail Sales Associate
Gap Outlet
10.2012 - 09.2013
Lead Food Server
Phillips Seafood/Newark International Airport
08.2009 - 06.2012
Security Agent
Gateway Security Solutions
02.2009 - 12.2009
High School Diploma -
Irvington High School