- DIY and Home Improvement
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- I enjoy cooking for friends and family gatherings
Steven Kelly
Tucson
Summary
Results-oriented professional with extensive experience in training and mentoring staff. Recognized for implementing process enhancements that increase productivity and improve customer satisfaction. Aiming to leverage operational management skills to contribute to organizational excellence.
Overview
32
32
years of professional experience
Work History
Supervisor
United Parcel Service, UPS
Tucson, AZ
12.1993 - 01.2026
- Oversaw daily operations, ensuring adherence to safety and efficiency standards.
- Trained and mentored staff on best practices in package handling and customer service.
- Implemented process improvements, enhancing workflow productivity and reducing delays.
- Monitored performance metrics, identifying areas for training and development.
- Coordinated logistics and scheduling to optimize delivery routes and resource allocation.
- Resolved customer inquiries and issues, promoting positive service experiences.
- Conducted regular safety audits, fostering a culture of compliance among team members.
- Collaborated with management to develop strategic initiatives for operational excellence.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
High School Diploma -
Palo Verde High School
Tucson, AZSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Operations management
- Process monitoring and improvement
Accomplishments
Collaborated with management and employees. Having so many
diverse opinions and options. I stayed steady with my work ethic
and tenacity to be great. In my field had a part time supervisors working under me. Train and develop for the future. Had many go fulltime when positions became available.
Also was ranked nationally when the numbers calculated for positive numbers when it came to the business. Employee relations is critical to make those achievements possible.
Interests
Timeline
Supervisor
United Parcel Service, UPS
12.1993 - 01.2026
High School Diploma -
Palo Verde High School