Teresa Perez
Mount Ephraim,NJ
Summary
Dynamic professional with extensive experience in retail, excelling in operational efficiency and team development. Proven track record in retail inventory management and compliance, enhancing profitability through strategic decision-making. Adept at training staff and fostering collaboration, driving significant improvements in customer service and team performance.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Sunoco Aplus
Mount Laurel, NJ
02.2020 - Current
- Led team in optimizing daily operations and enhancing customer service standards.
- Developed and implemented training programs for new staff to improve performance and retention.
- Streamlined inventory management processes, reducing discrepancies and improving stock availability.
- Analyzed sales data to inform strategic decisions that increased profitability and market share.
- Coordinated promotional activities, boosting customer engagement and driving foot traffic to store locations.
- Collaborated with upper management on budget planning, aligning operational goals with financial targets.
- Handled cash accurately and prepared deposits.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Closing Manager
Dollar Tree Stores
Brooklawn, NJ
03.2022 - Current
- Managed closing procedures to ensure accuracy and compliance with company policies.
- Trained and mentored team members on effective cash handling practices.
- Oversaw nightly financial reconciliation to identify discrepancies and maintain integrity.
- Implemented process improvements that enhanced closing efficiency and reduced errors.
- Analyzed sales data to inform strategic decisions regarding inventory purchases and promotions.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
Certified Pharmacy Technician
Walmart
Cherry Hill, NJ
05.2003 - 02.2020
- Managed prescription processing and verification to ensure accuracy and compliance with regulations.
- Assisted pharmacists in preparing medications, including compounding and labeling prescriptions.
- Maintained inventory control through regular stock assessments and order management.
- Trained new pharmacy staff on operational procedures and safety protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with healthcare providers to clarify prescriptions and ensure optimal patient care.
- Implemented workflow improvements to enhance efficiency of pharmacy operations.
- Monitored medication storage conditions to comply with safety standards and policies.
- Stocked, labeled, and inventoried medication to keep accurate records.
Claims Adjuster
Rutgers
Cherry Hill, NJ
01.2008 - 02.2020
- Managed claims processing, ensuring compliance with regulatory requirements and company policies.
- Evaluated damage assessments and determined liability for complex insurance claims.
- Collaborated with legal teams to resolve disputes and negotiate settlements effectively.
- Mentored junior adjusters, enhancing their skills in claim evaluation and customer communication.
- Developed training materials for new staff on industry regulations and best practices in claims adjustment.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Education
No Degree - Business
Camden County College
Blackwood, NJHigh School Diploma -
Camden County Vocational
Pennsauken, NJ06-1983
Skills
- Retail inventory management
- Operational efficiency
- Training and development
- Policy and procedure implementation
- Quality control analysis
- Compliance
- Store opening and closing procedures
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Closing Manager
Dollar Tree Stores
03.2022 - Current
Assistant General Manager
Sunoco Aplus
02.2020 - Current
Claims Adjuster
Rutgers
01.2008 - 02.2020
Certified Pharmacy Technician
Walmart
05.2003 - 02.2020
No Degree - Business
Camden County College
High School Diploma -
Camden County Vocational