Summary
Overview
Work History
Education
Skills
Accomplishments
160 WPM in a 60 second time period with a 97% accuracy.
Volunteered coach for two highschool team sports
Languages
Timeline
Generic

Weipeng He

New York,NY

Summary

Proven track record in enhancing customer engagement and resolving issues swiftly, notably at IDeal Automotives. Skilled in data entry and communication, I streamlined inventory processes at Misha Carpets, boosting efficiency. Adept at fostering client relationships and team collaboration, my approach significantly improves service delivery and customer satisfaction.

Offering strong interpersonal skills and keen interest in developing within this environment. Brings ability to quickly grasp industry-specific knowledge and apply critical thinking to problem-solving. Ready to use and develop communication and negotiation skills at TIH as a typist.

Overview

2
2
years of professional experience

Work History

Business Relations Agent

IDeal Automotives
07.2024 - Current
  • Facilitated communication between clients and company to ensure satisfaction and retention.
  • Improved customer engagement by responding promptly to inquiries.
  • Resolved client issues efficiently to enhance customer experience.
  • Collaborated with team members to develop effective service strategies.
  • Strengthened client relationships by maintaining regular contact.

Server/Cashier

Haagen-Dazs
03.2023 - Current
  • Demonstrated strong multitasking skills.
  • Served deserts and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts (as we are amongst the top sellers and hold the #1 cake seller title nationwide for Haagen-Dazs) for efficient workflow and excellent guest experiences.

Administrative Inventory Manager

Misha Carpets
01.2024 - 03.2024
  • Improved efficiency by optimizing inventory management systems.
  • Coordinated inventory audits to ensure accuracy and compliance.
  • Enhanced stock availability by implementing just-in-time ordering processes.
  • Reduced excess inventory, analyzing trends and adjusting reorder levels.

Education

Economics, Business

Brooklyn Technical Highschool
29 Fort Greene
01-2023

Skills

  • Customer service
  • Problem resolution
  • Call handling
  • Data entry
  • Time management
  • Communication skills
  • Technical support

Accomplishments

  • Achieved high customer retention through effectively helping with keeping up to date relations several companies.
  • Achieved the highest rates of accomplishment with the lowest amount of time required.

160 WPM in a 60 second time period with a 97% accuracy.

A test I had run on several big name websites resulted in said results.


e.g. Monkeytype, typeracer, 10fingers.


A recent test I had taken resulted in a 179 WPM in a 25 word section with a 100% accuracy within a timeframe of 25 seconds and 123 characters (15.37 CPM)

Volunteered coach for two highschool team sports

A Bayside Highschool staff had reached out to me to help their team members with their skills and efficiency.


Received several scholarships from other schools.

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Business Relations Agent

IDeal Automotives
07.2024 - Current

Administrative Inventory Manager

Misha Carpets
01.2024 - 03.2024

Server/Cashier

Haagen-Dazs
03.2023 - Current

Economics, Business

Brooklyn Technical Highschool
Weipeng He