Summary
Overview
Work History
Education
Skills
Activities and Interests
Timeline
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Darrian King

Phoenix,AZ

Summary

Results-driven customer service leader with over 5 years of experience enhancing customer satisfaction, streamlining support processes, and mentoring high-performing teams. Proven track record in conflict resolution, employee development, and driving operational efficiency in fast-paced environments. Adept at simplifying complex financial concepts, improving team productivity, and fostering cross-functional collaboration. Committed to delivering exceptional customer experiences while continuously promoting growth and innovation.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Upgrade Inc.
Phoenix, AZ
07.2023 - Current
  • Resolved customer issues efficiently by listening attentively and offering timely, effective solutions.
  • Escalated priority concerns appropriately to ensure resolution.
  • Strengthened customer relationships through proactive outreach.
  • Provided subject matter expertise to cross-functional teams during product development.
  • Mentored new team members to support onboarding and performance improvement.
  • Delivered individual coaching to peers and collaborated with managers to promote continuous growth.

Supervisor

Consumer Cellular
Phoenix, AZ
07.2019 - 06.2023
  • Trained, coached, and evaluated team members to ensure high service standards.
  • Led onboarding sessions and enforced adherence to company policies and procedures.
  • Developed and implemented strategies to enhance customer satisfaction and retention.
  • Monitored team productivity and identified opportunities for performance improvement.
  • Maintained detailed records on employee performance, attendance, and disciplinary actions.
  • Ensured team compliance with safety regulations through regular training initiatives.
  • Conducted performance reviews and provided actionable feedback.

Education

Integrated Arts Academy
Chaska, MN
06.2014

Skills

  • Conflict Resolution
  • Customer Relationship Management
  • Employee Training & Mentorship
  • Financial Concept Simplification
  • Communication & Collaboration
  • Upselling & Complaint Handling
  • Time Management & Multitasking
  • Documentation & Process Improvement
  • Technological Adaptability
  • Organizational Skills

Activities and Interests

Avid reader with a passion for storytelling and self-growth; enjoy hiking and staying active outdoors, especially in nice weather. Appreciate making and viewing art, and caring for indoor plants to create calm, intentional spaces.

Timeline

Customer Care Representative

Upgrade Inc.
07.2023 - Current

Supervisor

Consumer Cellular
07.2019 - 06.2023

Integrated Arts Academy

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