Felicia Bard
Greater Sacramento Area,CA
Summary
Self-motivated Administrator seeking full-time position that offers professional challenges and utilizes interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Administrator
Clutch
04.2022 - Current
- Performed financial audits and created reconciliation procedure.
- Assisted in operational needs through administrative processes
- Identified and monitored monthly operational budget expenses for accuracy.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on monthly operations.
- Transcribed meeting minutes to support paratransit rider committee.
- Manage and track new and existing projects to keep on timeline.
- Create standard operating procedures to prepare clients for turnover and audits.
Data Analyst
Unleashing Leaders, Inc
07.2021 - 04.2022
- Support California Department of Public Health (CDPH) in Emergency COVID response project.
- Review immunization request data from CDPH call center and work with county public health departments to fulfill requests.
- Update various dashboards for statewide COVID response presentations, shared with Governor of California and media.
- Support COVID-19 vaccination Spanish-language media campaign.
Resolution & Support Specialist
SAFE Credit Union
08.2016 - 06.2021
- Assist Call Center Representatives with policy, procedures, and approval calls.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Troubleshoot array of banking issues, including fraud investigation and digital platform access.
- Identify employees who may benefit from additional training and provide tools to managing calls.
- Other positions held: Call Center Representative I, II, & Senior.
Shift Supervisor
Starbucks
11.2013 - 01.2016
- Managed on-shift employees and delegated tasks to cultivate efficient and productive team.
- Identified opportunities for training and deliver successful training sessions to 20 person team. Educating on policy changes, productivity, and quality assurance.
- Evaluate and manage inventory needs.
- Enforce company policies and regulations to boost customer satisfaction.
- Other position held: Barista
Education
Bachelor of Arts - English Language and Literature, General
California State University - Sacramento
Sacramento, CAAssociate of Arts - Linguistic
American River College
Sacramento, CASkills
- Certified SCRUM Product Owner (CSPO)
- Certified SCRUM Master
- Administrative Support
- Microsoft products
- Analytical thinking
- Time management
Timeline
Administrator
Clutch
04.2022 - Current
Data Analyst
Unleashing Leaders, Inc
07.2021 - 04.2022
Resolution & Support Specialist
SAFE Credit Union
08.2016 - 06.2021
Shift Supervisor
Starbucks
11.2013 - 01.2016
Bachelor of Arts - English Language and Literature, General
California State University - Sacramento
Associate of Arts - Linguistic
American River College
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