Open To Work
NIKKI BOWMAN SUGHRUE
Knoxville,US
Work Preference
Summary
Product Manager with experience operating a full-stack product experience, leading products from insight to impact across discovery, strategy, experimentation, delivery, and optimization. Combines customer research, product analytics, and cross-functional leadership to build experiences that solve real user needs and drive measurable outcomes. Built Frontline Education’s mobile app from the ground up, helping scale it to 600K+ daily unique users while delivering a 4.7-star App Store rating and Excellent-level NPS.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Mobile Product Manager
Frontline Education
01.2023 - 03.2026
- Led product strategy and roadmap execution for Frontline’s mobile app, aligning customer needs, business goals, and technical requirements.
- Defined product priorities using customer research, user feedback, analytics, and business impact.
- Partnered with engineering and design to deliver scalable mobile features and enhancements that improved adoption, engagement, and customer satisfaction.
- Managed cross-functional product delivery from discovery through launch, including requirements, prioritization, tradeoff decisions, and stakeholder alignment.
- Supported architecture and platform decisions, including Backend-for-Frontend approaches, to improve mobile experience performance and flexibility.
- Championed notification and engagement strategies that supported frequent daily use and strengthened product value for customers.
- Contributed to growth and retention of a mobile product serving more than 600K daily unique users.
Product Owner, Mobile
Frontline Education
01.2017 - 12.2023
- Owned backlog management, sprint priorities, and requirements for the Frontline mobile app.
- Translated business needs, customer feedback, and product goals into clear user stories and actionable requirements for engineering teams.
- Partnered with design, engineering, and stakeholders to deliver new mobile capabilities and improve the end-to-end user experience.
- Supported product planning, release execution, and ongoing optimization based on user needs and business priorities.
- Served as the connection point between business stakeholders and delivery teams to maintain alignment on scope, priorities, and outcomes.
- Coordinated cross-functional collaboration to support delivery decisions and maintain focus on product goals, user needs, and execution priorities.
Education
Bachelor of Arts - College Scholars
University of Tennessee
Knoxville, TNSkills
Mobile Product Management
- Product backlog management
- Data-driven decision making
- Feature prioritization
- Product roadmapping
- Sprint planning
- Product launch planning
- Performance metrics analysis
- Stakeholder communication
- Customer journey mapping
- App store optimization
- Mobile user acquisition
- Mobile app analytics
- Release management
- Product documentation
- Beta testing management
- Cross-functional team leadership
Full-Stack Product Leadership
Product Strategy
Product Discovery
Roadmap Development
Agile/Scrum Delivery
Scrum Product Ownership
Certified Scrum Product Owner (CSPO)
Product backlog management
Feature prioritization
Data-driven decision making
User Research
Product Analytics
Engagement & Retention Strategy
Push Notification Strategy
Cross-Functional Leadership
B2B & B2C Product Management
Backend-for-Frontend Collaboration
Jira
Confluence
Aha!
Figma
Google Analytics
Firebase
App Store Connect
Google Play Console
Pendo
Zendesk
Certification
- Certified Scrum Product Owner (CSPO), Scrum Alliance
- Career Essentials in Generative AI, Microsoft
- Generative AI for Product Managers
- JTBD ODI Fundamentals, Strategyn
Awards
- 2025 EdTech Breakthrough Education Administration Solution of Year award
- 2023 EdTech Breakthrough EdTech Deploynent of the Year award
- 2023 EdTech Digest Cool Tools Awards finalist
- 2023 Tech & Learning Award of Excellence
Timeline
Mobile Product Manager
Frontline Education
01.2023 - 03.2026
Product Owner, Mobile
Frontline Education
01.2017 - 12.2023
Bachelor of Arts - College Scholars
University of Tennessee