Amy White
Euless,TX
Summary
Customer Service Representative providing top-notch skills in oral and written communications. Active listener with problem solving abilities enhance positive client interaction with compassion and understanding while building brand loyalty. Seeking a career position with opportunity for growth.
Overview
35
35
years of professional experience
Work History
COMPUTER OPERATOR
IGT
06.2022 - 01.2024
- Processed requests for the Lottery
- Improved system efficiency by monitoring computer performance and troubleshooting issues as needed.
- Assisted in recovery activities to restore system as necessary
- Performed system reboots, bouncing servers
- Systems familiar with: Moaba, Aurora, Control-M, Opercon, Mxvision, Gxvision, WAN, teams, Outlook, Adobe
- Generated reports covering details about data, system operation, and error monitoring.
FULFILLMENT CENTER REPRESENTATIVE
Amazon
08.2021 - 05.2022
- Responsible for sorting, packing and staging hand trucks for delivery to the drivers
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Proved successful working within tight deadlines and a fast-paced environment.
CUSTOMER SOLUTIONS REPRESENTATIVE/DELIVERY AGENT
Sears Holding Corporation
07.2017 - 01.2020
- Responsible for researching, analyzing & resolving order/member issues
- Received work assignments via email and queue to determine the type of processing required
- Authorized new appliances, and or monetary coverage according to Sears Holding Corporation policies using the following systems: MSP, DOS, Financial Services System
LIBRARY CIRCULATION CLERK
Fisher Public Library
08.2007 - 04.2008
- Ensured timely processing of book returns, contributing to a well-organized library environment.
- Maintained accurate patron records, ensuring confidentiality and compliance with privacy regulations.
COMPUTER OPERATOR
Mayo Medical Clinic
03.1996 - 09.1997
- Communicated with programmers to assist with system problems
- Assisted other departments with minor system or printer issues
- Responsible for print room duties on a tight schedule using 3800 and 4248 printers
FRAUD REPRESENTATIVE
Chase Bank
08.1994 - 09.1995
- Successfully classified, and processed 45-60 calls per day concerning Fraudulent activity
- Contacted clients to confirm account activity
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
ASSISTANT SUPERVISOR
Mellon Bank /BNY
05.1990 - 04.1992
- Interviewed and trained new employees as well as evaluated weekend subordinates on an annual basis
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
COMPUTER OPERATOR
Mellon Bank/BNY
05.1989 - 04.1990
- Initiated, monitored, and recorded 10-20 financial and data files
- Processed data on the Data Mover System, Time Sharing Operating System (TSO), and Local Area Network (LAN)
- Performed troubleshooting as necessary, while maintaining contact with the client ensuring timely, and complete transmission of data and financial records
- Improved system efficiency by monitoring computer performance and troubleshooting issues as needed.
Education
Bachelor of Science - Computer Information Systems
Westfield State University
Westfield, MAAllied Health, Associates Degree - Prerequisites For Nursing
Diablo Valley College
Contra CostaSkills
- System monitoring
- Decision-Making
- Report creation
- Multitasking and Organization
- Documentation skills
- Time Management
- Troubleshooting
- Customer Service
- Data Entry/10 Key
- Task Delegation
Timeline
COMPUTER OPERATOR
IGT
06.2022 - 01.2024
FULFILLMENT CENTER REPRESENTATIVE
Amazon
08.2021 - 05.2022
CUSTOMER SOLUTIONS REPRESENTATIVE/DELIVERY AGENT
Sears Holding Corporation
07.2017 - 01.2020
LIBRARY CIRCULATION CLERK
Fisher Public Library
08.2007 - 04.2008
COMPUTER OPERATOR
Mayo Medical Clinic
03.1996 - 09.1997
FRAUD REPRESENTATIVE
Chase Bank
08.1994 - 09.1995
ASSISTANT SUPERVISOR
Mellon Bank /BNY
05.1990 - 04.1992
COMPUTER OPERATOR
Mellon Bank/BNY
05.1989 - 04.1990
Bachelor of Science - Computer Information Systems
Westfield State University
Allied Health, Associates Degree - Prerequisites For Nursing
Diablo Valley College