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Jesse Perdomo
Customer Service
Cincinnati,OH
Summary
Goal-oriented Customer Service Manager with Several years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Freelancer
Upshift
Cincinnati, OH
12.2021 - Current
- Upshift is a staffing solution for many corporations and employers offering employees like myself with a variety of freelance jobs such as cashiering, cooking, teaching and janitorial work as a side income
Restaurant Associate
Panera Bread
Cincinnati, OH
11.2021 - Current
- Established and maintained cordial and professional working relationships with other staff, supervisors, and customers.
- Cooked, arranged, and presented high-quality food while following standardized protocols.
- Cleaned and organized kitchen workstations and storage areas before and after cooking.
- Implemented controls to reduce food and supply waste.
- Trained kitchen staff in different job functions and provided cross-training to fully utilize available labor force.
- Prepared diverse cuisine with adherence to kitchen cleanliness and food safety standards.
- Assisted chefs with ingredient preparation, entree management, and plating.
- Directed and balanced work activities and evaluated performance of kitchen staff.
- Implemented regular cleaning and maintenance schedule for kitchen and storage areas.
- Achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations.
- Recognized for complimentary seasoning techniques, garnishing, and creative food arranging.
- Delivered menu items as ordered and received consistently positive guest feedback.
- Scheduled and coordinated line cooks, prep cooks, and dishwashers.
- Visited dining room to greet guests and evaluate service levels.
- Conducted inventory and prepared food orders for vendors and supplier delivery.
Lead Line Cook
Great Wolf Lodge
Mason, OH
07.2021 - 11.2021
- Established and maintained cordial and professional working relationships with other staff, supervisors, and customers.
- Cooked, arranged, and presented high-quality food while following standardized protocols.
- Cleaned and organized kitchen workstations and storage areas before and after cooking.
- Implemented controls to reduce food and supply waste.
- Trained kitchen staff in different job functions and provided cross-training to fully utilize available labor force.
- Prepared diverse cuisines with adherence to kitchen cleanliness and food safety standards.
- Assisted chefs with ingredient preparation, entree management, and plating.
- Directed and balanced work activities and evaluated performance of kitchen staff.
- Implemented regular cleaning and maintenance schedule for kitchen and storage areas.
- Achieved high standard of sanitation, safety, and cleanliness and passed food safety inspections with no violations.
- Recognized for complimentary seasoning techniques, garnishing, and creative food arranging.
- Delivered menu items as ordered and received consistently positive guest feedback.
- Scheduled and coordinated line cooks, prep cooks, and dishwashers.
- Visited dining room to greet guests and evaluate service levels.
- Conducted inventory and prepared food orders for vendors and supplier delivery.
Supermarket Manager
Harveys Supermarkets
Winter Haven, FL
08.2019 - 07.2021
- Organized workloads and coordinated schedules to consistently give customers optimal coverage.
- Managed interpersonal conflicts between employees and expertly fielded personnel questions for optimal team performance.
- Tracked expenses, administered grocery budget, and monitored performance against goals to adjust strategies and consistently meet targets.
- Used computer-assisted ordering to order appropriate quantities of merchandise and supplies.
- Oversaw scheduling and labor allocation to meet business needs and labor budget.
- Coordinated and supervised activities of team members to consistently meet customers' needs.
- Resolved problems, provided open communication, and recommended discipline and terminations.
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement.
- Recommended and implemented procedural changes to enhance services rendered to customers.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Implemented and supervised maintenance and sanitation standards for equipment and instruments.
- Maintained equipment and facilities with optimal cleanliness and safety for employees and customers.
- Handled customer complaints, requests, and questions promptly to satisfy needs and retain business.
- Taught employees how to effectively manage customers' needs and meet demands in fast-paced environments.
- Promoted collaborative team environment through recognition, leading by example, and working alongside staff.
- Coached and trained associates on effective and productive merchandising techniques for consistent sales.
Fast Food Crew Member
Juicy Burger
Winter Haven, FL
11.2018 - 07.2019
- Took orders, prepared meals and collected payments.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
Core Team Leader
AmeriCorps NCCC FEMA Corps
Sacramento, CA
06.2016 - 11.2017
- Participated in seminars and additional training to expand knowledge and skills.
- Addressed concerns quickly to avoid lasting issues.
- Supported operations with consistent maintenance and updates of corporate files and records.
- Utilized downtime to perform routine tasks, preventing service delays.
- Kept work area organized and clutter-free.
- Completed all required paperwork within anticipated timeframes.
- Improved team member performance through motivation and training.
- Managed employee performance through disciplining, coaching, and counseling.
- Directed work of multiple teams and assisted with meeting specific team project goals.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
- Performed facility checks to verify cleanliness and client safety.
- Developed marketing campaigns for upcoming events using social media platforms.
- Established clear objectives and set policies to achieve targets with minimal waste and expenditures.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
- Communicated policy updates to department, answered questions, and monitored compliance.
- Improved employee skills, increased team value, and cultivated leadership potential.
- Created menus, ordered groceries, and performed light housekeeping duties.
- Coordinated resources and schedules to meet targets and adhere to deadlines.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL 06.2012 - 06.2016
Skills
Project Management
Organization and Time Management
Good Telephone Etiquette
Teamwork and Collaboration
Dependable and Responsible
Data Management
Decision Making
Training and Development
Critical Thinking
Customer Service
Multitasking Abilities
Attention to Detail
Staff management
Accomplishments
- Supervised team of 7 staff members.
- Resolved product issue through consumer testing.
- Graduated top of my class in High school.
Affiliations
American Red Cross
FEMA
Americorps
Software
Microsoft Applications
Certification
First Aid/CPR Certified
References
1.Great Wolf Lodge: Tabby , Manager : 513-301-6693
2.Great Wolf Lodge: Jordon, Co-worker :513-846-0061
3.:Harvey's supermarket, Pam, Manager: 252-671-1701
4.Harvey's Supermarket, Baylen, Co-worker: 863-409-8895
Timeline
Freelancer
Upshift
12.2021 - Current
Restaurant Associate
Panera Bread
11.2021 - Current
Lead Line Cook
Great Wolf Lodge
07.2021 - 11.2021
First Aid/CPR Certified
07-2021
Supermarket Manager
Harveys Supermarkets
08.2019 - 07.2021
Fast Food Crew Member
Juicy Burger
11.2018 - 07.2019
Core Team Leader
AmeriCorps NCCC FEMA Corps
06.2016 - 11.2017
High School Diploma -
Bartow Senior High School
06.2012 - 06.2016