Tobias Baker
Fremont,CA
Summary
I am a detail oriented customer service professional who is accustomed to a fast-paced environment, where deadlines are a priority and handling multiple tasks is required. I am highly resourceful and organized, and able to prioritize workloads. My areas of expertise include knowledge of leveraging my communication, problem solving skills and coordination of services. I am searching for a position in a growth oriented company where I can utilize my, communication, administrative and analytical skills and acquire new abilities. Authorized to work in the US for any employer
Overview
6
6
years of professional experience
Work History
Sales Consultant
Verizon
02.2020 - Current
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
Pricing Associate
Shepherds Gate
Livermore, CA
12.2022 - 08.2024
- Performed cash, card, and check transactions to complete customer purchases.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Stayed knowledgeable on latest innovations and technological advancements through continuous training.
Sale Consultant
AT&T
Antioch, CA
01.2019 - 01.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Education
High School Diploma -
East Bay Arts Highschool
Hayward, CASkills
Product knowledge
Communication
Teamwork
Time management
Active listening
Problem solving
Adaptability
Attention to detail
Persuasion
Emotional intelligence
Customer service
Mathematical skills
Patient
POS system
Timeline
Pricing Associate
Shepherds Gate
12.2022 - 08.2024
Sales Consultant
Verizon
02.2020 - Current
Sale Consultant
AT&T
01.2019 - 01.2020
High School Diploma -
East Bay Arts Highschool