Tabitha Mock
M
Harlem,GA
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma
11.2020 - 03.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Project Manager, Carpenter
Sheriff Builder
05.2004 - 02.2020
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated material procurement and required services for projects within budget requirements.
- Managed projects from procurement to commission.
- Make schedules for employees and schedule meetings with clients.
- Ensuring open communication between property owner and staff.
- Demonstrated multitasking capabilities in a fast-paced environment, through assisting co-workers with roofing, remodeling, and installation.
Carpenter
Kimmel Construction
05.2015 - 02.2019
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Read and interpreted blueprints to follow specifications of projects.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Inventory oversight and record keeping for equipment coming on and off of job site.
- Time management and record. keeping for hourly employees
Education
Bachelor of Science - Psychology
Augusta University
Augusta12.2018
Skills
- Data Entry
- Scheduling
- Client Relations
- Problem Resolution
- Multiple Call Queue
- Qualtrics
- SPSS (Statistical Analysis)
- Research
- Excellent Verbal and Written Communication
- Microsoft Office Knowledge
- Customer Service
- Medical Terminology Knowledge
Timeline
Customer Service Representative
Williams-Sonoma
11.2020 - 03.2021
Carpenter
Kimmel Construction
05.2015 - 02.2019
Project Manager, Carpenter
Sheriff Builder
05.2004 - 02.2020
Bachelor of Science - Psychology
Augusta University