Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cristasia Holbert

TX

Summary

Dedicated learning HR professional with extensive experience in managing schedules, supporting projects, and enhancing employee relations. Proficient in coordinating tasks, resolving conflicts, and utilizing strong communication and leadership skills. Demonstrated success in talent acquisition and performance management. Seeking to leverage extensive experience to drive strategic HR initiatives and contribute to a growth-oriented organization.

Overview

4
4
years of professional experience

Work History

Retail Associate

Amazon
Houston, TX
03.2023 - Current
  • Delivered excellent customer service, assisted with product inquiries, and resolved complaints.
  • Handled returns, restocked merchandise, and updated signage.
  • Conducted regular stock counts to verify accuracy of inventory records.
  • Ensured compliance with all company policies and procedures.
  • Provided ongoing training for new staff members.

Staffing Support Associate

Amazon
Houston, TX
03.2021 - Current
  • Managed and screened high volumes of resumes and applications.
  • Conducted interviews, assessed candidates, and maintained interview records.
  • Prepared offer letters, contracts, and staffing reports.
  • Represented the company at career fairs and built professional relationships.
  • Ensured compliance with hiring standards and regulations.

HR Assistant

Victoria Secret
Remote, Remote
09.2020 - 08.2023
  • Addressed customer inquiries via phone and email, providing accurate information and resolving complaints.
  • Assisted in the development of policies related to human resources management.
  • Followed up on unresolved issues, gathered feedback, and participated in strategy meetings.
  • Evaluated existing processes and procedures for efficiency improvements.
  • Implemented strategies to improve customer experience, retention, and loyalty.
  • Organized and maintained personnel records including new hire paperwork and changes to employment status.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.

Education

BBA - Human Resources Management

Xavier University
New Orleans, LA
04-2022

Skills

  • Performance Management
  • Training and Development
  • HR Systems and Tools
  • Problem-Solving and Analytical Thinking
  • Organizational Skills
  • Leadership
  • Technical Support
  • Microsoft Office
  • Effective Communication

Accomplishments

•Surpassed retail sales goals by 10% each quarter for a year.

  • Increased customer satisfaction by 12% within three months through targeted improvements.
  • Achieved a customer retention rate 30% above the company average.
  • Contributed to a successful anti-bullying campaign, enhancing student satisfaction by 30%.
  • Participated in the Amazon associate safety committee, offering suggestions to improve workplace safety.
  • Completed onboarding training for new Amazon hires.
  • Received BEST IN INNOVATION for contributing innovative ideas and solutions that enhanced company success.

Timeline

Retail Associate

Amazon
03.2023 - Current

Staffing Support Associate

Amazon
03.2021 - Current

HR Assistant

Victoria Secret
09.2020 - 08.2023

BBA - Human Resources Management

Xavier University

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Cristasia Holbert