Summary
Overview
Work History
Education
Skills
Timeline
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Harli Armes

Corolla,NC

Summary

Personable Hospitality professional with 7 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers in a high volume tourist area.

Overview

12
12
years of professional experience

Work History

Inn Keeper

Corolla Village Inn
04.2019 - Current
  • Enhanced guest satisfaction by providing personalized services and attending to individual needs.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Trained new staff members in customer service best practices, contributing to a cohesive team environment.

Reservation Agent

Beach Realty And Construction
05.2018 - 04.2019
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Utilized reservation software effectively to manage inventory, maintain rate structures, and track guest history accurately.
  • Developed rapport with key contacts within travel agencies leading to increased referral bookings and partnership opportunities.

Preschool Teacher

First Baptist Learning Center
06.2012 - 05.2018
  • Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Education

Associate of Arts - Early Childhood Education

Northeast Alabama Community College
Rainsville, AL
05.2017

High School Diploma -

Scottsboro High School
Scottsboro, AL
05.2013

Skills

  • Sales and Upselling
  • Adaptability
  • Computer literacy
  • Microsoft Office Suite
  • Hospitality
  • Front Desk Operations
  • Guest Services
  • Personnel Supervision
  • Training and Mentoring
  • Telephone Etiquette
  • Guest Accommodations
  • Time management

Timeline

Inn Keeper

Corolla Village Inn
04.2019 - Current

Reservation Agent

Beach Realty And Construction
05.2018 - 04.2019

Preschool Teacher

First Baptist Learning Center
06.2012 - 05.2018

Associate of Arts - Early Childhood Education

Northeast Alabama Community College

High School Diploma -

Scottsboro High School

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Harli Armes