Summary
Overview
Work History
Education
Skills
State
References
Timeline
Generic

Tiffany Williams

Paris,Texas

Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Engagement Specialist

Carenet Healthcare
08.2023 - Current
  • Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
  • Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
  • Implemented customized engagement plans tailored to individual client needs, delivering exceptional results.
  • Trained new team members on best practices for effective communication and relationship building with clients.

Patient Registration

REGENESIS MEDICAL SPA
10.2021 - 02.2023
  • Managed patient registration process, confirming data accuracy and completeness.
  • Confirmed and communicated patient registration status and in and out of network status.
  • Reviewed, assessed and evaluated patient registrations and confirmed accuracy of demographic and financial data.
  • Reviewed, assessed and evaluated patient registrations, verified accuracy of demographic and financial information and corrected erroneous registrations.

Clinical Assistant

Solis Mammography
08.2014 - 10.2021
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
  • Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
  • Streamlined office procedures by organizing filing systems and updating electronic health records accurately.

Medical Records Clerk

SOLIS MAMMOGRAPHY
08.2014 - 10.2021
  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.

Small Business Owner

TIFFANY'S HAIR GALORE
01.2019 - 01.2021
  • Creating and managing business plans, Developing market strategies, Research and planning, Overseeing all operations and business needs
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.

Education

High School Diploma -

Some - Paris Jr. College, Paris High School
Paris, TX

Skills

  • Attention to detail
  • Strong communication skills
  • Interpersonal skills
  • Data entry experience
  • Customer service
  • Medical records experience
  • Good communication
  • Ability to work individually and as part of a team
  • Reliable team member
  • Problem Solving
  • Leadership
  • Self-motivated
  • Time Management
  • Desire to Achieve Results
  • Multitasking Abilities
  • Performance Metrics
  • Brand Awareness
  • Community Outreach
  • Relationship Building
  • Active Listening

State

Texas

References

References available upon request.

Timeline

Engagement Specialist

Carenet Healthcare
08.2023 - Current

Patient Registration

REGENESIS MEDICAL SPA
10.2021 - 02.2023

Small Business Owner

TIFFANY'S HAIR GALORE
01.2019 - 01.2021

Clinical Assistant

Solis Mammography
08.2014 - 10.2021

Medical Records Clerk

SOLIS MAMMOGRAPHY
08.2014 - 10.2021

High School Diploma -

Some - Paris Jr. College, Paris High School

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Tiffany Williams