Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Dustin Roberts

Dustin Roberts

IT Professional
Indianapolis,IN

Summary

Dynamic and team-oriented IT professional with over 7 years of experience in the field. A team-oriented individual with a background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows. If I don’t have an answer, I’ll find one.

Overview

9
9
years of professional experience

Work History

Systems Analyst

BCForward / Eli Lilly
Indianapolis , IN
06.2021 - Current
  • Spearheaded operational enhancements, optimizing response times and organizational efficiency.
  • Stepped in seamlessly for system administrators when required.
  • Facilitated the upload of clinical study reports.
  • Maintained a track record of delivering work assignments promptly with a focus on effectiveness and efficiency.
  • Using agile fundamentals to timely support for clinical studies systems.

Tier 1 Helpdesk IT Technician & Service Desk

Ivy Tech Community College
Bloomington, IN
10.2019 - 06.2021
  • Managed IT Helpdesk tickets to deliver comprehensive end-user support, encompassing a wide range of issues including desktop and laptop devices, printers, document cameras, scanners, projectors, and network connectivity problems.
  • Assisted remote front-end users with troubleshooting software errors, software installations, and resolving account issues

Tier 2 Help Desk & Dispatch Consultant

Phantom Point Technology
Crawfordsville, IN
06.2015 - 07.2018
  • Enhanced administrative operations by strategizing task assignments among colleagues to boost overall efficiency.
  • Consistently maintained an effective and efficient workflow to ensure timely completion of work assignments.

Education

Bachelor of Science - Information Technology Project Management

University of Texas
Austin, TX

Skills

  • Service Now
  • SAFR NS Support
  • Okta Support
  • Scrum Master
  • Remote Working
  • Office 365 Admin
  • Active Directory
  • Azure
  • Application support
  • Analytical Thinking
  • Organizational Skills
  • Sprint Planning
  • Software Development Lifecycle
  • Requirements Gathering
  • Presentation Skills

Timeline

Systems Analyst

BCForward / Eli Lilly
06.2021 - Current

Tier 1 Helpdesk IT Technician & Service Desk

Ivy Tech Community College
10.2019 - 06.2021

Tier 2 Help Desk & Dispatch Consultant

Phantom Point Technology
06.2015 - 07.2018

Bachelor of Science - Information Technology Project Management

University of Texas
Dustin RobertsIT Professional