Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Languages
Work Preference
Interests
Timeline

Franlishka Arriaga

IT Specialist
Sharpsburg,MD

Summary

Resourceful IT Specialist focused on performance optimization and technical improvements with understanding of cost-effective decision making and usability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Analyst, Windows Systems

Flextronics
Austin, TX
08.2022 - Current
  • Assessing the stability, security, and scalability of installed Windows systems.
  • Discussing system and server upgrades with IT managers.
  • Installing or upgrading Windows systems and servers.
  • Troubleshooting system and server errors. Reviewing system error logs and user-reported errors.
  • Monitoring system performance.
    Maintaining server virtualized architecture security and creating system backups.

Systems Application Administrator

Halfaker & Associates LLC/SAIC/Veteran Affairs
Austin, TX
11.2019 - 08.2022
  • Managing open support cases(ServiceNow) within federal organization and finding solution or workaround
  • Monitored daily logs and reports and escalated issues to applicable team to reach resolution.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Monitored networks and Windows Servers to resolve technical problems as required.
  • Experience with certificate-enabled applications, such as SSL/TLS, authentication, 802.1X
  • Knowledge of PKI concepts, patterns and practices
  • Used Microsoft Word and other software tools to create documents and other communications

Tech Support

Electronic Arts
Austin, TX
07.2017 - 08.2019
  • Maintained adherence to all company protocols
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions
  • Applied troubleshooting and diagnostic skills to resolve range of issues
  • Retained existing clients and developed new accounts by extending high quality and efficient support service

System Administrator

Euro Engineering Contractor
Guaynabo, Puerto Rico
04.2015 - 07.2017
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
  • Maintained uptime on company networks through careful and preventative maintenance
  • Oversaw daily performance of computer systems. Setup equipment for employees, including installing cables and hardware
  • Remote Assistance
  • Installed software and operating systems on company computers
  • Restored data, operating systems, files, documents and drivers
  • Conducted testing and troubleshooting for various software remotely and onsite for servers sets to maintain operational readiness

Education

Bachelor of Science - Computer Science, Network Installation And Repair

Inter American University of Puerto Rico Bayamon, Bayamon, PR
Jul 2010 - 01.2016

Skills

Virtualized Systems (VMWare & Hyper V)

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Certification

Venafi Security Administrator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefits401k matchPersonal development programsTeam Building / Company RetreatsFlexible work hours

Interests

Career Progression

Timeline

Analyst, Windows Systems - Flextronics
08.2022 - Current

Venafi Security Administrator

07-2020
Systems Application Administrator - Halfaker & Associates LLC/SAIC/Veteran Affairs
11.2019 - 08.2022
Tech Support - Electronic Arts
07.2017 - 08.2019
System Administrator - Euro Engineering Contractor
04.2015 - 07.2017
Inter American University of Puerto Rico Bayamon - Bachelor of Science, Computer Science, Network Installation And Repair
Jul 2010 - 01.2016

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Franlishka ArriagaIT Specialist