Franlishka Arriaga
IT Specialist
Sharpsburg,MD
Summary
Resourceful IT Specialist focused on performance optimization and technical improvements with understanding of cost-effective decision making and usability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Analyst, Windows Systems
Flextronics
Austin, TX
08.2022 - Current
- Assessing the stability, security, and scalability of installed Windows systems.
- Discussing system and server upgrades with IT managers.
- Installing or upgrading Windows systems and servers.
- Troubleshooting system and server errors. Reviewing system error logs and user-reported errors.
- Monitoring system performance.
Maintaining server virtualized architecture security and creating system backups.
Systems Application Administrator
Halfaker & Associates LLC/SAIC/Veteran Affairs
Austin, TX
11.2019 - 08.2022
- Managing open support cases(ServiceNow) within federal organization and finding solution or workaround
- Monitored daily logs and reports and escalated issues to applicable team to reach resolution.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Monitored networks and Windows Servers to resolve technical problems as required.
- Experience with certificate-enabled applications, such as SSL/TLS, authentication, 802.1X
- Knowledge of PKI concepts, patterns and practices
- Used Microsoft Word and other software tools to create documents and other communications
Tech Support
Electronic Arts
Austin, TX
07.2017 - 08.2019
- Maintained adherence to all company protocols
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Answered product questions with up-to-date knowledge of sales and store promotions
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Applied troubleshooting and diagnostic skills to resolve range of issues
- Retained existing clients and developed new accounts by extending high quality and efficient support service
System Administrator
Euro Engineering Contractor
Guaynabo, Puerto Rico
04.2015 - 07.2017
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects
- Maintained uptime on company networks through careful and preventative maintenance
- Oversaw daily performance of computer systems. Setup equipment for employees, including installing cables and hardware
- Remote Assistance
- Installed software and operating systems on company computers
- Restored data, operating systems, files, documents and drivers
- Conducted testing and troubleshooting for various software remotely and onsite for servers sets to maintain operational readiness
Education
Bachelor of Science - Computer Science, Network Installation And Repair
Jul 2010 - 01.2016
Skills
Virtualized Systems (VMWare & Hyper V)
Remote access technologySystem backupsService Now
Bilingual in Spanish and EnglishBusiness Systems Management
Windows Server 2008-2019
Certification
Venafi Security Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offHealthcare benefits401k matchPersonal development programsTeam Building / Company RetreatsFlexible work hoursInterests
Career Progression
Timeline
Analyst, Windows Systems - Flextronics
08.2022 - Current
Venafi Security Administrator
07-2020
Systems Application Administrator - Halfaker & Associates LLC/SAIC/Veteran Affairs
11.2019 - 08.2022
Tech Support - Electronic Arts
07.2017 - 08.2019
System Administrator - Euro Engineering Contractor
04.2015 - 07.2017
Inter American University of Puerto Rico Bayamon - Bachelor of Science, Computer Science, Network Installation And Repair
Jul 2010 - 01.2016