Michael Yaley
Summary
Dynamic leader with proven success at the Cal Alumni Association, excelling in operations management and team building. Spearheaded budget and process optimizations, enhancing customer satisfaction and employee engagement. Expert in fostering client and vendor relationships, with a knack for problem-solving and effective communication. Achieved significant improvements in operational efficiency and team performance.
Overview
19
19
years of professional experience
Work History
General Manager, Pinecrest Operations
Cal Alumni Association
01.2007 - 03.2024
- Managed three summer camps for families that hosted approximately 10,000 people each year.
- Hired and employed 150 college aged students each summer
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Licensed Realtor
Prudential California Realty
01.2005 - 12.2006
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
Education
Bachelor of Arts - History
CSU, Chico
Chico, CASkills
- Customer Service
- Leadership and team building
- Problem Solving
- Operations Management
- Verbal and written communication
- Hiring and Training
Timeline
General Manager, Pinecrest Operations
Cal Alumni Association
01.2007 - 03.2024
Licensed Realtor
Prudential California Realty
01.2005 - 12.2006
Bachelor of Arts - History
CSU, Chico