Rosalinda Villeda Guerrero

I was responsible for delivering an exceptional customer experience in a fast-paced and friendly environment. My main duties included greeting and assisting customers, taking orders, and providing product recommendations based on customer preferences. I also handled cash transactions, processed payments, and ensured that all orders were accurately fulfilled.

In addition to customer interaction, I maintained a clean and organized workspace, restocked shelves, and ensured that products were displayed attractively. I worked closely with team members to ensure smooth operations during peak hours and provided support to the bakery staff when necessary.

Through this role, I developed strong communication skills, multitasking abilities, and a passion for delivering high-quality customer service in a fast-paced environment.

I worked in a call center environment for a medical credit financing company. My primary responsibilities included managing a portfolio of clients with outstanding balances, making outbound and receiving inbound calls to negotiate payment arrangements, and ensuring timely debt recovery while maintaining a professional and empathetic approach.

Key duties included:

• Contacting customers via phone and email to remind them of overdue payments.

• Negotiating payment plans based on clients’ financial situations.

• Providing excellent customer service while ensuring compliance with company policies and regulations.

• Documenting all interactions and updating account statuses in the system.

• Collaborating with internal departments to resolve billing disputes and assist clients effectively.

This role required strong communication, problem-solving, and negotiation skills, along with the ability to work under pressure and meet collection targets.