Christie Jahner
Colorado Springs,CO
Summary
Experienced Quality Control Analyst skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality and Analytics Coordinator
UCHealth
02.2021 - Current
- Generate reports using Excel, Epic Slicer Dicer and Power Bi to track to support departments
- Collaborate with leadership to identify corrective actions in processes for account reconciliation
- Utilize Excel to calculate and reconcile contractual reimbursement issues
- Developed adjustment audit reports utilizing Excel Power query to eliminate time waste
- Utilize Epic Slicer Dicer and Excel for calculating scheduling variance
- Collaborate with leadership as Project Manager for Department Initiative
- Perform analytical and audits utilizing Excel to support day to day operations.
UCHealth Team Lead
Leadership
03.2020 - 02.2021
- Collaborated with hospital/clinical leadership in identifying and achieving maximum optimization
- Solved complex scheduling issues in a timely and efficient manner
- Identify new processes to achieve maximum use of time efficiency and usage of equipment
- Coached and train coordinators to achieve efficient training for staff
- Conducted and supported supervisor in hiring, PIP and corrective actions for staff
- Worked with leadership in the development and timely delivery of scheduling modifications and new department implementations
- Created reports and dashboard with Incontact for leadership
- Created slicer dicer reports for leadership
QA Coordinator
UCHealth Memorial Hospital
07.2019 - 03.2020
- Removed 30% waste from scheduling process in RIE project utilizing Agile and Lean Methods
- Developed and implemented Gantt charts to support RIE process
- Developed training process and utilized Excel to identify training progress and areas for review
- Resolved and supported staff of 50 individuals in multiple locations
Radiology Scheduler
11.2018 - 07.2019
- Scheduled to achieve maximum optimization while fulfilling customer needs
- Efficiently ensured orders were correct and correct testing ordered for diagnosis
- Communicated to ensure all information obtained to bill correctly and ensure patient’s safety
- Participated and led Process Committee
BSA Analyst
ANB Bank
04.2017 - 05.2018
- Utilized Excel pivot tables and graph for identifying and tracking illegal activities
- Collaborated with leadership in interpretation and development of processes
- Developed Excel Spreadsheet utilizing formulas to identify new account risks
- Supported coworkers with feedback on reports that need to be filed with FINCen
- Collaborated with departments in training of processes relating to anti money laundering, SAR and CTR filing which reduced 72% of reporting errors
- Collaborated with bank leadership with requested reports needed for external and internal audits.
Education
Bachelors of Science - Business Administration, Project Management
Regis University
Associates of Applied Science - Business Administration
PIkes Peak Community College
Skills
- Employee Training Program
- Verbal and Written Communication
- Process Improvement
- Excel
- Employee Supervision
- Time Management
- Risk Management
- Epic Systems
- Process Implementation
- Critical Thinking
- Decision Making
- Policy and Program Development
- Performance Monitoring
Certification
- Business Foundations
- Business Management
Timeline
Quality and Analytics Coordinator
UCHealth
02.2021 - Current
UCHealth Team Lead
Leadership
03.2020 - 02.2021
QA Coordinator
UCHealth Memorial Hospital
07.2019 - 03.2020
Radiology Scheduler
11.2018 - 07.2019
BSA Analyst
ANB Bank
04.2017 - 05.2018
Bachelors of Science - Business Administration, Project Management
Regis University
Associates of Applied Science - Business Administration
PIkes Peak Community College
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