Tyler Vickers
Healthcare Information Technology
Oceanside,CA
Summary
Dedicated healthcare technology professional, healthcare informatics/analytics graduate student at the University of South Florida and veteran. Possesses history of success in fast paced environments where operational success is critical. Skilled in working under pressure and adapting to changing business landscape while exceeding requirements.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
IT Support Technician
Tri-City Medical Center
Oceanside, CA
05.2021 - Current
- Working with a team of 3 technicians, successfully conducted remote desktop support for a 3000+ user base with a 24/7 support expectation. Served remote and onsite users via phone, email and walk ups.
- Provided support for Cerner Community Works EMR System, to include application troubleshooting, user builds, SR management, interface management, and more. Collaborated extensively with Cerner support to reach resolutions for users.
- Provided support for virtual infrastructure through VMWare Horizon 7 to include provisioning desktops/entitlements, troubleshooting desktops and configuring SSO for desktops.
- Conducted Active Directory user/group management and Exchange user/group management.
- Provided physical support for thin clients, PC (Win 7/10), laptop, laptop carts, mobile devices. Conducted Windows imaging from 7 to 10 to include creating custom images for executive users.
- Provided physical support for interface and connectivity engines attached to biomed equipment such as vitals monitors and anesthesia machines that transmit data into EMR.
- Provided logical support for printers to include adding IP configurations and creating EMR interfaces. Provided physical support for EMR specific label printers (Specimen or Armband) and scanners.
- Provided support for mobile devices utilizing a mobile device management platform. Managed groups for phones and tablets, as well as, porting over phones between providers.
- Provided licensed application support for Office and Adobe to name a few, as well as, aiding users in the use of collaboration software like Teams or Zoom. Ensured compatibility for legacy applications on Windows 10 such as BD in laboratory software.
- Managed multiple spending accounts (CDW, Dell, HP, Cerner) and inventories (Multiple cages and storage areas)
- Provided cabling and general IDF/MDF support.
- Managed hardware and hard drive disposal.
- Built end user training documents and software installation instructions/packages.
IT Specialist Contractor
United States Department Of Defense
Oceanside, CA
05.2019 - 05.2021
- Working in a NOC, successfully conducted remote desktop support for a global user base with a 24/7 support expectation. Served remote users via phone, chat and email.
- Provided support for DOD applications, licensed applications and Windows operating system.
- Conducted Active Directory user/group management and Exchange user/group management.
- Conducted Windows imaging for custom DOD images.
- Provided logical support for printers to include adding IP configurations, configuring scan to file and scan to email.
- Managed hardware and hard drive disposal.
- Built end user training documents and provided training.
Aviation Communications/Electronics Technician
United States Marine Corps
Oceanside, CA
09.2012 - 09.2017
- Conducted preventive maintenance and repairs on wire bundles, connectors, RF cables and fiber-optic lines.
- Tested electrical aircraft systems, components and equipment to diagnose faults and develop resolution plans.
- Performed scheduled and unscheduled inspections of electrical equipment.
- Completed quality assurance checks for service work.
- Adjusted, repaired and replaced malfunctioning components or assemblies.
- Observed and recorded flight data and documented for follow on assignments.
- Coordinated with engineers, technicians and maintenance personnel.
- Maintained in-depth knowledge of standards and procedures.
- Leveraged precision test equipment for configuration, troubleshooting and testing of electrical systems.
Education
Bachelor of Arts - Computer Information Technology
Point Loma Nazarene University
Point Loma, CA 08.2019 - 12.2020
Master of Science - Healthcare Informatics - Healthcare Analytics
University of South Florida
Tampa, FL 08.2021 - 02.2023
Certification
CompTIA Security+
Timeline
Master of Science - Healthcare Informatics - Healthcare Analytics
University of South Florida
08.2021 - 02.2023
IT Support Technician
Tri-City Medical Center
05.2021 - Current
Bachelor of Arts - Computer Information Technology
Point Loma Nazarene University
08.2019 - 12.2020
IT Specialist Contractor
United States Department Of Defense
05.2019 - 05.2021
Aviation Communications/Electronics Technician
United States Marine Corps
09.2012 - 09.2017