Tenae Sandoval
Telluride,CO
Summary
Seasoned Concierge Supervisor with a proven track record at The Peaks Resort And Spa, enhancing guest satisfaction through exceptional communication and tailored services. Skilled in reservation management and guest relations, I excel in creating memorable experiences by leveraging interpersonal skills and a keen understanding of amenities information.
Overview
8
8
years of professional experience
Work History
Concierge Supervisor
The Peaks Resort And Spa
02.2022 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Maintained accurate records of guest preferences, enabling tailored services and personalized recommendations.
- Created welcoming and comfortable environment for guests.
- Responded to guest inquiries to maximize guest satisfaction.
Floor Supervisor and Lead Hostess
Cannonball
03.2016 - 01.2020
- Oversee daily operations, ensuring smooth service and customer satisfaction. Coordinate staff activities, manage reservations, and handle guest inquiries, aiming to create a welcoming atmosphere and enhance dining experiences.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Reservation Agent
Tower23 Hotel
11.2017 - 05.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Telluride High School
Telluride, CO06.2010
Skills
- Exceptional Communication
- Guest Relations
- Task Delegation
- Amenities Information
- Transportation Coordination
- Reservation Management
Timeline
Concierge Supervisor
The Peaks Resort And Spa
02.2022 - Current
Reservation Agent
Tower23 Hotel
11.2017 - 05.2018
Floor Supervisor and Lead Hostess
Cannonball
03.2016 - 01.2020
Santa Barbara City College
High School Diploma -
Telluride High School
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