Tom Templeton
Summary
Dynamic professional with extensive experience at Pilot Catastrophe Services, excelling in claims analysis and negotiation strategy. Proven track record in resolving complex claims and fostering client relationships. Adept at policy interpretation and conflict resolution, achieving top honors in production and client satisfaction. Committed to delivering exceptional results in high-pressure environments.
Overview
28
28
years of professional experience
Work History
Desk Adjuster
Pilot Catastrophe Services
01.2021 - 01.2025
- Employed analytical, organizational, and interpersonal skills to investigate claims, negotiate settlements, and resolve property claims.
- Interpret policy, establish reserve amounts, determine potential litigation strategy with legal counsel, authorize payment within scope of authority, identify subrogation potential.
- Daily Business Claims-bring resolution to regular business property claims such as pipe bursts, fire, and hail.
- Catastrophe Claims - provide quick response claim investigation, coverage determination, and claim resolution for clients with property damage resulting from Hurricane Ian.
- Alternative Dispute Resolution Claims - Prepare claims for mediation, manage appraisal process, manage release process and documentation. Extensive work with appraisers, public adjusters, contractors, attorneys.
- Complex Claims - bring resolution to difficult claims from Hurricanes Ian, Helene, and Milton.
Owner/ Recruiter
Fortune Personnel Consultants of Mobile, AL
Mobile
01.2002 - 01.2020
- Responsible for full-cycle recruiting for professional level positions in the pharmaceutical industry (research & development, manufacturing, quality, and regulatory affairs).
- Identified market opportunities, developed client relationships, worked with hiring managers and human resource professionals, manage research staff, achieving top honors in exchange production for office and recruiter.
- 3 million dollar plus production.
- Number one office and recruiter in overall Fortune system for exchange production 2012.
- Top office in pharmaceutical quarterly production Q1 2017.
- Nominated to Fortune Advisory Board 2016.
Recruiter
Fortune Personnel Consultants of Anderson, SC
Anderson
01.1997 - 01.2002
- Conducted full-cycle recruiting and placement for professional level positions in the medical device industry.
- Sourced candidates through networking, lead generation, referrals, and cold-calling.
- Negotiated compensation, provided relocation information, and conducted reference checks.
- Million dollar plus production.
- 8 time quarterly top recruiter in medical device in Fortune system.
- Partnered with hiring managers and human resources to develop client relationships to earn repeat and retained business.
- Recruit/vetted qualified candidates, prepared them for interviews.
- Negotiated payment packages, secured verbal/written acceptances.
Education
Bachelor of Science - Management, Organizational Communication
Clemson University
Clemson, SC05-1993
Skills
- Human Resource Management
- Claims analysis
- Policy interpretation
- Negotiation strategy
- Claim management
- Risk assessment
- Client relationship management
- Industry regulations
- Coverage determination
- Mediation preparation
- Effective communication
- Conflict resolution
- Recruiting
- Sales
- Professional Development
Timeline
Desk Adjuster
Pilot Catastrophe Services
01.2021 - 01.2025
Owner/ Recruiter
Fortune Personnel Consultants of Mobile, AL
01.2002 - 01.2020
Recruiter
Fortune Personnel Consultants of Anderson, SC
01.1997 - 01.2002
Bachelor of Science - Management, Organizational Communication
Clemson University