Julio Garza
Austin
Summary
Dedicated and approachable professional with a strong aptitude for acquiring new knowledge and skills. Committed to making a positive impact by assisting individuals in need. Renowned for reliability and a friendly demeanor, consistently striving to provide exceptional support and guidance. Experienced in patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Possesses extensive knowledge of healthcare systems and compliance standards, ensuring the highest level of quality and efficiency in all tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Access Representative
R1 RCM
03.2023 - Current
- Assisted clinical staff at Ascension Seton Medical Center to coordinate patient care throughout the hospital
- Checked patients in for appointments and emergency care
- Verified insurance coverage and addressed patient questions regarding insurance
- Data entry and record keeping of patient demographics
Customer Service Representative
City of Lockhart – Utilities
10.2018 - 05.2022
- Worked with team members to provide utility service for customers in the city of Lockhart
- Addressed customer issues involving utility usages, outages and concerns due to inclement weather
- Data entry of sensitive personal information for customers to set up new accounts
Sales Associate
Wal-Mart
06.2010 - 09.2018
- Answered customer questions, addressed problems and complaints in person and over the phone
- Worked with team members to give exceptional service to customers throughout their shopping and purchasing experience
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
- Processed sales transactions accurately
Education
General Studies - Pre-Health
Austin Community College
Austin, TX05-2027
Skills
- Leading
- Team Oriented
- Troubleshooting
- Timely
- Collaborative
- Medical terminology
- Patient scheduling
- Data entry
- Insurance verification
- Customer service
- Interpersonal communication
Certification
- Eagle Scout, Boy Scouts of America, 2009
- Basic Life Support, American Red Cross, 01/10/23
Timeline
Patient Access Representative
R1 RCM
03.2023 - Current
Customer Service Representative
City of Lockhart – Utilities
10.2018 - 05.2022
Sales Associate
Wal-Mart
06.2010 - 09.2018
General Studies - Pre-Health
Austin Community College
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