Sergej Dzmura
Summary
Dependable server, successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development. Motivated, upbeat, friendly server than can anticipate customers needs to facilitate an enjoyable dining experiences.
Overview
38
38
years of professional experience
Work History
Server
Naples Grande Beach Resort
08.2001 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Pelican Isle Yacht Club
06.2000 - 06.2010
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Teacher
Slovakia School Systems
09.1985 - 05.2000
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
Master of Science - Teaching, Physical Education & Geography
University of Pavol Jozef Safarika
Kosice, Slovakia06.1980
Skills
- Guest Engagement
- Table Setting
- Banquet Experience
- Strong Work Ethic
- High-Volume Dining
- Safe Food Handling
- Point of Sale Operation
Timeline
Server
Naples Grande Beach Resort
08.2001 - 01.2024
Server
Pelican Isle Yacht Club
06.2000 - 06.2010
Teacher
Slovakia School Systems
09.1985 - 05.2000
Master of Science - Teaching, Physical Education & Geography
University of Pavol Jozef Safarika
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