Joshua Morrissett
Hayes,VA
Summary
Reliable individual proudly offering 15+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable individual proudly offering 15+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable individual proudly offering 15+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Reliable individual proudly offering 15+ years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
16
16
years of professional experience
Work History
Bar Manager
Park Lane Tavern
Hampton, United States
06.2010 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled $1000's cash on daily basis, which built trustworthiness and loyalty with owners.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Consulted with managers to organize special events and promotions.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Determined business needs by acquiring client feedback for process improvements.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Poured and prepared mixed drinks for over 100's customers daily.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Developed many new cocktails for menu.
Server
TGI Fridays
Newport News, VA
05.2008 - 06.2010
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers
Car Salesman
Casey Auto Group
Newport News, VA
03.2008 - 05.2008
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Completed registration paperwork and sales documentation.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Met customers on lot and in showroom to discuss available vehicles and options.
Counter Person
Panera Bread
Greenville, NC
06.2007 - 12.2007
- Processed checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Managed multiple tasks in high-volume environment.
- Maintained clean and organized appearance for restaurant areas to attract and retain customers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reconciled cash drawer and corrected any errors.
Server
Ruby Tuesday
Gloucester, VA
06.2005 - 12.2006
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Some College (No Degree) - Business Management
Pitt Community College
Winterville, NCHigh School Diploma -
Gloucester High School
Gloucester, VA06.2005
Skills
- Managing Deliveries
- Quality Assurance
- Database Interface and Query Software
- Menu Pricing and Writing
- Portion Control
- Monitoring Food Preparation
- Back of House Management
- Delegating Assignments and Tasks
- Employee Performance Evaluations
Timeline
Bar Manager
Park Lane Tavern
06.2010 - Current
Server
TGI Fridays
05.2008 - 06.2010
Car Salesman
Casey Auto Group
03.2008 - 05.2008
Counter Person
Panera Bread
06.2007 - 12.2007
Server
Ruby Tuesday
06.2005 - 12.2006
Some College (No Degree) - Business Management
Pitt Community College
High School Diploma -
Gloucester High School