Alisia Nelson
Plover,WI
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations and customer service. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in a new type of industry with Kwik Trip.
Overview
12
12
years of professional experience
Work History
Bar Manager
Monk’s Bar And Grill
Plover, WI
11.2021 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled $2400 cash on daily basis, which built trustworthiness and loyalty with owners.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Club Manager
Anytime Fitness
Steven’s Point, WI
03.2020 - 11.2021
- Planned, organized and coordinated special events and celebrations.
- Recruited, hired and trained to develop high-performing staff.
- Raised club traffic and brand reach with innovative online promotions.
- Increased staff performance and engagement via motivational leadership.
Personal Trainer
Anytime Fitness
Sauk Prairie, WI
03.2018 - 03.2020
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated club members about relationship between nutrition and fitness.
- Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
- Built customer loyalty by smoothly executing training initiatives.
- Recruited new participants each month with expertise in relationship-building and personal training.
Bar Manager
Monk's At The Wilderness
Lake Delton, WI
11.2016 - 03.2018
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
Store Manager
Starbucks Coffee Company
Lake Delton, Middleton, WI
05.2009 - 02.2016
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Education
Bachelor of Arts - English
Winona State University
04.2009
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI05.2004
Skills
- Front of House Management
- Supply Ordering and Management
- Portion Control
- Back of House Management
- Delegating Assignments and Tasks
- Managing Deliveries
- Inventory Management
- Relationship Building
- Performance Improvement
- Money Handling
- Problem Solving
- Health Code Compliance
- Recruitment and Hiring
Additional Information
- 09/2001 – 05/2004 High school Wisconsin Dells High School Wisconsin Dells, WI Honor Roll, 2002-2004
Timeline
Bar Manager
Monk’s Bar And Grill
11.2021 - 03.2022
Club Manager
Anytime Fitness
03.2020 - 11.2021
Personal Trainer
Anytime Fitness
03.2018 - 03.2020
Bar Manager
Monk's At The Wilderness
11.2016 - 03.2018
Store Manager
Starbucks Coffee Company
05.2009 - 02.2016
Bachelor of Arts - English
Winona State University
High School Diploma -
Wisconsin Dells High School